Claims Examiner

DWF; Toronto; Hybrid; CAD 80,000 - 90,000; Full time

Job summary

A leading international claims management firm is seeking a Claims Examiner in Toronto, Ontario. The role requires reviewing, assessing, and settling legal expense and liability insurance claims while ensuring excellent customer service. Candidates should have a bachelor's degree in business or finance, 3+ years of related experience, and must be pursuing relevant insurance designations. This hybrid position emphasizes teamwork and strong communication skills, offering a competitive salary range of $80,000-$90,000 per annum.

Qualifications

• Minimum of 3 years of insurance claims experience required.
• Knowledge of Lloyds of London market preferred.
• Ability to independently assimilate learning materials.

Responsibilities

• Review and settle legal expense and liability insurance claims.
• Assess insurance claim coverage and liability.
• Provide outstanding customer service to clients and stakeholders.
• Mentor junior staff in claims processing.

Skills

Customer service

Claims assessment

Negotiation skills

Communication skills

Team collaboration

Education

Bachelor’s degree in business, finance, or a related field

CIP designation (completed or in progress)

Ontario Insurance Adjusters License (completed or in progress)

Job description

Overview

Why join us? Our Canadian office is currently recruiting for a Claims Examiner. The Claims Examiner will perform customer service and claims functions within all lines of commercial business, with particular emphasis on General Liability Claims and Professional Liability claims. The incumbent will ensure timely disposition of mid-size to large claims with the purpose of achieving timely resolution and cost effective settlements on behalf of DWF Claims Canada Ltd. and its clients, both international and domestic.

Responsibilities

• Review, examine, calculate, investigate, and settle legal expense insurance claims and wrap up liability claims
• Assess insurance claim coverage, liability, and quantum.
• Act as a lead client account manager on various Legal expense insurance and liability claims programs
• Ensure claims are valid and settlements are made according to company practices and client service level agreements.
• Effectively implement litigation management programs on assigned files
• Set reserves within authority and make claim recommendations concerning reserve changes to the appropriate client(s), as well as documenting files with clear, well written file notes summarizing activities on each file
• Provide outstanding customer service and work well with London brokers, insurers, clients, third party claimants and other stakeholders as necessary in the adjustment of claims
• Assist with the mentorship of junior staff
• Collaborate with head office personnel out of the United Kingdom

What will help you succeed in this role?

• A bachelor’s degree in business, finance, or a related field is required
• 3 + years of insurance claims experience or a related role is required
• Completion of or pursuing a CIP designation is required
• Completion of or pursuing the Ontario Insurance Adjusters License
• Knowledge of Lloyds of London market is preferred
• Ability to work independently and assimilate learning materials on many different subjects from various sources
• Strong oral and written communication skills as well as listening skills
• Committed team player with a preference to work in a collaborative setting
• Excellent negotiation skills with an aptitude for diplomacy
• This is a hybrid role, however, must be willing to be physically present in the office to monitor phone lines when required

What we offer

The salary range for this position is $80,000-$90,000 per annum, dependent on years/relevance of individual experience.

We are committed to ensuring that each member of our team feels valued and duly rewarded during their time at DWF.

We are an equal opportunities employer that celebrates diversity and we are committed to creating an inclusive environment for all. We aim to create a positive experience for all candidates and offer any adjustments or additional support needed. If you\'re excited about the opportunity but your experience doesn’t align perfectly with all the requirements, please apply anyway. You may be the right candidate for the role or others across the wider team.

About Us

DWF is a leading global provider of integrated legal and business services. Our approach delivers efficiency, price certainty and transparency for our clients across the world without compromising on quality or service. Our purpose is to deliver positive outcomes with our colleagues, clients and communities and we foster a culture that places our colleagues at the centre of all that we do.