Claims Assistant

Forward Insurance Managers Ltd.; Vancouver; On-site; CAD 46,000 - 56,000; Full time

Job summary

Forward Insurance Managers Ltd. in Vancouver is seeking a detail-oriented Claims Assistant to support our claims function. You will open, set up, and maintain claim files, track status, and assist examiners with reserve entries and payment requests.

The ideal candidate has 1–3 years in administrative or claims support, strong data entry accuracy, and proficient Microsoft Office skills. A CIP designation is a plus, and experience with claims systems is an asset.

Qualifications

• High school diploma required; post-secondary education in business administration, insurance, or a related field is an asset.
• 1–3 years of experience in an administrative, clerical, or claims support role; insurance industry experience is an asset.
• Enrollment in or willingness to pursue CIP designation is an asset.
• Strong data entry accuracy and attention to detail.

Responsibilities

• Open, set up, and maintain claim files in the claims management system, ensuring accurate policy and loss data.
• Enter and update claim information tasks in a timely manner.
• Process incoming claim correspondence, documents, and reports accordingly.
• Track claim status and follow up on outstanding items to support timely resolution.
• Assist examiners with reserve entries and payment requests.
• Prepare assignment letters, opening and closing notices, and other standard claims correspondence.
• Maintain accurate records in compliance with company policies and regulatory requirements.
• Support reporting on claim volumes, aging, and cycle times as needed.
• Provide general administrative support to the claims department.

Skills

Data entry

Microsoft Office

Attention to detail

Communication skills

Customer service

Multi-tasking

Education

High school diploma

Post-secondary in business or insurance

Tools

Claims management system

Job description

Forward Insurance Managers Ltd. is a Canadian InsurTech Managing General Agent (MGA) partnering with brokers and insurers to deliver specialized coverage solutions. We're growing our Vancouver team and looking for a detail-oriented Claims Assistant to support our claims function.

Key Accountabilities

• Open, set up, and maintain claim files in the claims management system, ensuring accurate policy and loss data
• Enter and update claim information tasks in a timely manner
• Process incoming claim correspondence, documents, and reports accordingly
• Track claim status and follow up on outstanding items to support timely resolution
• Assist examiners with reserve entries and payment requests
• Prepare assignment letters, opening and closing notices, and other standard claims correspondence
• Maintain accurate records in compliance with company policies and regulatory requirements
• Support reporting on claim volumes, aging, and cycle times as needed
• Provide general administrative support to the claims department

Qualifications

• High school diploma required; post-secondary education in business administration, insurance, or a related field is an asset
• 1–3 years of experience in an administrative, clerical, or claims support role; insurance industry experience is an asset
• Enrollment in or willingness to pursue CIP (Chartered Insurance Professional) designation is an asset
• Strong data entry accuracy and attention to detail
• Proficiency with Microsoft Office (Outlook, Word, Excel); experience with claims management systems is an asset
• Strong written and verbal communication skills
• Excellent organizational skills and ability to manage multiple priorities in a fast‑paced environment
• A proactive, customer-service-oriented approach

Salary Range: CAD $46,000–$56,000

**Actual pay may be below or above range based on candidates' knowledge, skills, and level of ability relative to expectations for the role applied to. Candidates with salary expectations outside of the range are encouraged to apply.**