Claims Analyst

1105 DXC Insurance Services Canada, ULC; Halifax; On-site; CAD 52,000 - 76,000; Full time

Benefits offered by this job

Equal opportunity employer

Accommodation for qualified candidates

Job summary

DXC Technology is seeking a claims specialist in Canada (Halifax) to analyse insurance contracts, assess claim payments, and maintain thorough documentation. The role requires bilingual English-French communication, strong written and verbal skills, and experience with Living Benefits claims.

You will interact with insured individuals, gather information, and ensure regulatory compliance in a collaborative team environment.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Two+ years of claims handling experience, preferably Living Benefits.
• Knowledge of basic computer systems (word processing, emails, spreadsheets).
• Aptitude for learning new computer systems.
• Experience with claims processing procedures and documentation.
• Good written and verbal communication skills.
• Knowledge of disability and life insurance preferable.

Responsibilities

• Analyzes insurance contracts to ensure provisions are applied correctly.
• Evaluates each claim for appropriateness of payment, denial, calculation of benefits, etc.
• Bilingual in English and French languages.
• Requests and reviews all necessary information to assess each claim.
• Communicates with the insured routinely to provide statuses and updates as needed.
• Accurately inputs pertinent information into the appropriate claim system and processes in a timely and efficient manner.
• Claim handling should be thorough, understandable and properly documented.
• Insurance regulations must be adhered to as required and internal service level standards met.

Skills

Claims handling

Bilingual EN/FR

Communication skills

Disability/Life insurance knowledge

Education

Bachelor's degree or equivalent

Tools

Word processing

Spreadsheets

Job description

Job Description: DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com. At DXC we use the power of technology to deliver mission critical IT Services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, insurance, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace. Our DXC Insurance Services help our customers optimize and transform operations, lower costs, increase agile new channels to growth. Our people, technology and best practices improve and automate highly complex business processes middle and back offices- while facilitating customer experience transformation.

Responsibilities

• Analyzes insurance contracts to ensure provisions are applied correctly.
• Evaluates each claim for appropriateness of payment, denial, calculation of benefits, etc.
• Bilingual in English and French languages.
• Requests and reviews all necessary information to assess each claim.
• Communicates with the insured routinely to provide statuses and provide updates as needed.
• Accurately inputs pertinent information into the appropriate claim system and processes in a timely and efficient manner.
• Claim handling should be thorough, understandable and properly documented.
• Insurance regulations must be adhered to as required and internal service level standards met.

Basic Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Two or more years of claims handling experience, preferably handling Living Benefit claims, such as Disability Income, Critical Illness and Disability Waiver or Premium claims.
• Knowledge of basic computer systems such as word processing, emails, spreadsheets, etc.
• Aptitude for learning new computer systems.
• Experience working with appropriate claims processing procedures and documentation, and experience with administrative procedures, legislative requirements, and medical principles as they relate to examination and approval of Living Benefits insurance claims.
• Good written and verbal communication skills.
• Knowledge of disability and life insurance preferable.

Other Qualifications

• Good analytical and problem solving skills.
• Strong interpersonal skills to interact with team members.
• Ability to keep sensitive and confidential material private.
• Ability to work in a team environment.

DXC is an equal opportunity employer. We welcome the many dimensions of diversity.

Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com.