Deskside Support / Field Services in Ottawa

DXC Technology Company; Ottawa; On-site; CAD 38,000 - 70,000; Full time

Job summary

DXC Technology Company is seeking a motivated Helpdesk professional to join our Ottawa client-site team, supporting applications, systems, and equipment.

You must be able to obtain a Canadian government security clearance, reside in the Ottawa area, and communicate clearly in English and French. The role requires full-time, on-site work with competitive benefits and a compensation range noted by the employer.

Qualifications

• Typically requires 3-5 years general experience, or equivalent combination of experience and college level education.
• This role requires Security Clearance with the Canadian government, hence the applicant must be a Canadian Citizen with 10 years verifiable history on Canadian soil.
• Experience in customer facing role either remote or face to face.
• Superior skills in both written and verbal communication.
• Problem solving skills.
• Positive attitude and the drive to take care of clients' needs in a professional and courteous manner.
• Ability to work independently, as well as in a team environment.
• Produce and maintain a high quality and quantity of productivity which can sometimes be under tight timelines.
• Competence to prioritize and to redefine priorities when necessary.
• Knowledgeable in case management processes.
• Experience handling stressful situations.
• Knowledge of Microsoft Windows, Printers, and PDA's, etc.
• Documents management system and networking an asset.
• Ability to lift/move up to 25lbs.
• Ability to potentially stand and/or walk for long periods.
• Bilingualism (French/English)

Responsibilities

• Providing telephone and email support for all applications, proprietary programs and computer equipment used by the firm.
• Ensuring the 2nd-level support is monitored at all times during hours of operation.
• Responding to requests in a courteous, professional, and appropriate manner.
• Documenting requests using a ticketing system.
• Assessing and resolving all support requests based on urgency, type of issue and available resources.
• Applying problem-solving techniques to resolve Help Desk issues prior to escalating.
• Troubleshooting and diagnosing software and hardware problems and arranging for repairs as appropriate.
• Other duties as assigned

Skills

Customer facing

Communication skills

Problem solving

Team work

Bilingual French/English

Education

College level education

Tools

Ticketing system

Microsoft Windows

Printers

PDA

Job description

Job Description:

At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.

Our DXC Modern Workplace services enables customers' employees to easily find, understand and engage with IT and their colleagues anytime, anywhere and on any device. We empower a personalized experience that enables employees to work seamlessly and securely.

About The Role

DXC Technology is seeking a highly motivated team member willing to go through a Security Clearance with the Canadian government, hence the applicant must be a Canadian Citizen with 10 years verifiable history on Canadian soil to provide Helpdesk services at a client site in Ottawa, Ontario, Canada. The successful candidate MUST reside in the Ottawa area as work is exclusively onsite.

DXC Technology produces better business outcomes for our clients through our comprehensive Infrastructure Technology Outsourcing Services. Our service excellence, with consistent globally delivered standardized services guarantees clients peace of mind, while our ability to drive innovation ensures clients a compelling strategy for the future.

What You’ll Do:

• Providing telephone and email support for all applications, proprietary programs and computer equipment used by the firm
• Ensuring the 2nd-level support is monitored at all times during hours of operation.
• Responding to requests in a courteous, professional, and appropriate manner
• Documenting requests using a ticketing system.
• Assessing and resolving all support requests based on urgency, type of issue and available resources.
• Applying problem-solving techniques to resolve Help Desk issues prior to escalating.
• Troubleshooting and diagnosing software and hardware problems and arranging for repairs as appropriate.
• Other duties as assigned

Who You Are:

• Typically requires 3-5 years general experience, or equivalent combination of experience and college level education
• This role requires Security Clearance with the Canadian government, hence the applicant must be a Canadian Citizen with 10 years verifiable history on Canadian soil
• Experience in customer facing role either remote or face to face
• Superior skills in both written and verbal communication
• Problem solving skills
• Possess a positive attitude and the drive take care ofclients' needs in a professional and courteous manner
• Ability to work independently, as well as in a team environment
• Produce and maintain a high quality and quantity of productivity which can sometimes be under tight timelines
• Competence to prioritize and to redefine priorities when necessary
• Knowledgeable in case management processes.
• Experience handling stressful situations
• Experience with word processing, spreadsheet, presentation, email and database products would be an asset.
• Knowledge of Microsoft Windows, Printers, and PDA's, etc.
• Documents management system and networking an asset
• Ability to lift/move up to 25lbs.
• Ability to potentially stand and or walk for long periods.
• Bilingualism (French/English)

Work Environment

Work assigned eight-hour shifts, Monday to Friday, full time (May have overtime)

**This position is at client site in Ottawa**

Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $37,800 - $70,200.

Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail AODA Canada Requests.

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.