Claims Administrator

ContainerWorld Forwarding Services Inc.; Richmond; On-site; CAD 50,000 - 65,000; Full time

Benefits offered by this job

Pension

Extended health

Scholarships

Career development

Stock purchase plan

Job summary

ContainerWorld Forwarding Services Inc. in Richmond, BC, seeks a dedicated Claims Administrator to support insurance claims processing and destruction logistics.

You will handle documentation, liaise with carriers and adjusters, and ensure accurate processing of claims for our warehouse operations. The role requires 2–3 years in claims or a Level 1 General Insurance certificate, strong Excel skills, and excellent attention to detail.

Qualifications

• Post-secondary courses completed.
• 2–3 years claims experience or Level 1 General Insurance Diploma.
• Strong investigative and analytical abilities.
• Advanced Excel skills.
• Proven ability to provide exceptional customer service.
• Attention to detail and strong numerical skills.
• Excellent communication and interpersonal skills.
• Independent work with minimal supervision while collaborating with team.

Responsibilities

• Performs claims administration functions including processing insurance claims and destruction bill of lading.
• Plan, schedule and track destruction loads; report to customers and coordinate with adjusters.
• Process paperwork to support warehouse operations for claims processing and resolving receiving discrepancies.
• Investigate claims, prepare documentation for regulatory agencies, and submit claims paperwork and monthly insurance reports.
• Coordinate with warehousing, logistics, third‑party carriers and insurance companies.
• Other related departmental activities.

Skills

Claims processing

Analytical skills

Customer service

Attention to detail

Advanced Excel

Education

Post-secondary courses

Level 1 General Insurance

Tools

Excel

ERP

CRM

Sage

Truckmate

Kronos

Job description

ContainerWorld located in Richmond, British Columbia is a premier logistics provider for the beverage industry.

We are a state-of-the-art forwarding, warehousing and distribution Company. We have a Warehouse Management System to include voice picking, interleaved put-away/replenishment and license plated inventory with RF scanning. Our automation also includes an ERP, CRM, Truckmate, Sage, Kronos and other applications to prime us for present and future expansions. ContainerWorld actively supports Lean Six Sigma concepts.

Position Type: Permanent Full-time

Hours of Work: Monday to Friday 8:00 AM – 4:30 PM

Position Overview:

Works mainly independently with guidance from Departmental Manager as required to ensure the prompt accurate processing and production of all operational and process documentation. Is responsible for the efficiency of his/her own work.

Main Responsibilities:

• Performs Claims administration functions including assistance in processing insurance claims, coordinate and create destruction bill of lading, process all voluntary destruction requests,
• Plan, schedule and track destruction loads, report to customer on destructions and coordinate closely with adjusters
• Process the required paperwork to support our warehouse operations for claims processing and resolving receiving discrepancies, including:
  • investigating claims
  • preparing documentation required to comply with the different regulatory agencies,
  • creating and submitting claims paperwork and preparing monthly insurance reports.
  • working with the warehouse and logistics department to resolve discrepancies
  • liaising with 3rd party carriers and insurance company
• Other associated activities in the department

Required Qualifications:

• Some Post secondary courses
• 2-3 years claims experience or specialist certificate/diploma (Level 1 General Insurance)
• Good investigative and analytical abilities
• Advanced Excel computer skills
• Proven ability to provide exceptional customer service
• Attention to detail, excellent numerical and analytical skills
• Superior communication and interpersonal skills
• Positive attitude and even temperament
• Ability to work effectively both independently and as team with minimal supervision
• Excellent organizational, time management and problem-solving skills

ContainerWorld provides competitive compensation and excellent benefits to include

• pension
• extended health
• scholarships
• career development training
• stock share purchase programs
• etc.

ContainerWorld is a subsidiary of Mullen Group publicly traded on TSX.