Claims Adjuster - Personal & Commercial Lines

Echelon Insurance; Quebec; On-site; CAD 45,000 - 65,000; Full time

Job summary

Echelon Insurance in Canada is seeking a skilled Claims Adjuster to investigate, evaluate, and settle personal and commercial lines claims. You will attend inquiries by phone, email, and mail, review policy terms, and coordinate with vendors to reach timely, accurate resolutions.

The role requires at least 2 years of claims experience, AMF permit, strong negotiation and analytical abilities, and the ability to work both independently and as part of a team in a bilingual English/French

Qualifications

• Minimum of 2 years of experience in claims adjusting.
• Ability to work independently and as part of a team.
• Strong negotiation, analytical and investigative skills.
• Very comfortable in a computerized environment; bilingual English/French required.

Responsibilities

• Attend inquiries by telephone, fax, letter and email pertaining to personal and commercial claims.
• Proactively investigate and evaluate claims to determine coverage, damages, liability and settlement.
• Review policy conditions, provisions, exclusions and endorsements relevant to losses.
• Appoint vendors (appraisers, adjusters, contractors, experts, lawyers) per guidelines.
• Process payments or denials within established authority levels and policy terms.
• Refer files above authority to supervisor with reserve and resolution recommendations.
• Direct and provide feedback to external claims vendors for effective investigation.
• Identify and manage subrogation and recovery efforts.
• Maintain timely claim reserves and update records in the Claims System.
• Inform Underwriting of risk-affecting information; meet service objectives.
• Some travel may be involved.

Skills

Negotiation

Analytical skills

Investigative skills

Time management

Communication skills

Problem solving

Organizational skills

Bilingual English/French

Education

College certificate

AMF personal & commercial lines permit

Job description

Echelon Insurance in Canada is seeking a skilled Claims Adjuster to investigate, evaluate, and settle personal and commercial lines claims. You will attend inquiries by phone, email, and mail, review policy terms, and coordinate with vendors to reach timely, accurate resolutions.

The role requires at least 2 years of claims experience, AMF permit, strong negotiation and analytical abilities, and the ability to work both independently and as part of a team in a bilingual English/French