Claims Adjuster 3 - Property (Large Loss)

Wawanesa; Edmonton; Hybrid; CAD 69,000 - 95,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen engagierten Claims Adjuster, um eine außergewöhnliche Schadensbearbeitung zu gewährleisten. In dieser Rolle sind Sie für die faire und gerechte Anpassung komplexer Schadensfälle verantwortlich und bieten unseren Mitgliedern empathischen Service. Sie arbeiten in einem hybriden Arbeitsumfeld, das Flexibilität bietet, und profitieren von umfassenden Vorteilen, einschließlich eines jährlichen Bonusplans und großzügigem Urlaub. Wenn Sie eine Leidenschaft für exzellenten Kundenservice und Problemlösung haben, ist dies Ihre Chance, Teil eines dynamischen Teams zu werden.

Benefits

Jährlicher Bonusplan

Generöse Urlaubszeit

Pensionsplan

Prämienfreie Leistungen

Qualifications

• 2 Jahre Erfahrung in der Versicherungsanpassung oder vergleichbare Erfahrung.
• Starke Kommunikations- und Verhandlungsfähigkeiten.

Responsibilities

• Bereitstellung außergewöhnlicher Unterstützung während des gesamten Schadensprozesses.
• Anpassung komplexer und großer Schadensfälle.

Skills

Kundenservice

Versicherungsanpassung

Analytische Fähigkeiten

Verhandlungsgeschick

Detailgenauigkeit

Zeitmanagement

Teamarbeit

Education

Post-secondary degree

Chartered Insurance Professional (CIP)

Tools

Microsoft Office

Datenbanksoftware

Job description

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert:

Claims Adjuster 3 - Property (Large Loss)

Job ID:9238

Working Business Language : English

Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan.

The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range : $69, 000- $95, 000. Candidates with salary expectations outside of the range are still encouraged to apply.

About Us
At Wawanesa, we’re proud to offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Calgary, AB; Edmonton, AB

The Wawanesa Mutual Insurance Company (“Wawanesa Mutual”), founded in 1896, is one of Canada’s largest mutual insurers, with over $3.5 billion in annual revenue and assets of $10 billion (CAD). Wawanesa Mutual, with its National Headquarters in Winnipeg, is the parent company of Wawanesa Life, which provides life insurance products and services throughout Canada, and Western Financial Group, which distributes personal and business insurance across Canada. Wawanesa proudly serves more than 1.7 million members in Canada, and we are home to more than 3,600 employees distributed across the Canadian regions and communities where we operate. We give back to organizations that strengthen communities, donating more than $3.5 million annually to charitable organizations, including over $2 million annually in support of people on the front lines of climate change. To learn more visit wawanesa.com.

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

The Claims Adjuster 3, Commercial Property (Large Loss) contributes to Wawanesa's goals of delivering an exceptional and consistent claims experience through the fair and equitable adjustment of high complexity and large loss property claims. This role is responsible for applying and explaining policy coverages and documenting claim files. The role is accountable for providing timely service and prompt management of your claims from initial report to conclusion.

Job Responsibilities

• Provide direction and support to our members, throughout the claims process, by providing exceptional service delivered with empathy
• Ensure timely and proactive communication, through voice to voice, digital and written correspondence, ensuring that all inquiries are effectively dealt with in a timely and professional manner
• Adjustment of complex and large loss property claims
• Review and interpret policy wordings, determine policy coverage, and communicate coverage decisions to members
• Establish timely and accurate loss and expense reserves through the life of the claim through evaluation and reconciliation of relevant information from sources such as appraisers, independent adjusters, and contractors
• Ensure a comprehensive investigation is conducted on all files to determine coverages and liability, while adhering to Wawanesa’s adjusting guidelines, and recognizing when to engage appropriate internal and external resources. Collect evidence to support recovery efforts
• Coordinate and manage services with vendors and service providers such as appraisers, independent adjusters, and contractors
• Negotiating and conveying claim settlements within authority limits. Communicating claim decisions promptly and effectively, while still delivering an exceptional member experience
• Maintain an effective and current diary system and document claim file activities in accordance with established procedures
• Demonstrating and maintaining excellent knowledge and understanding of policy coverages, while complying with regional regulatory and licensing requirements (as applicable). Remaining current with legislative changes and trends in the insurance industry
• Demonstrating highly proficient skills to review repair estimates, create narrative scopes and generate advanced level estimates using an estimating software system
• Provide ongoing technical advice, guidance, peer coaching and mentoring to claims staff
• Support CAT plan as necessary, including potentially assisting on claims outside of your service area
• Perform other duties as assigned
  

Qualifications

• Exceptional customer service skills demonstrating empathy and concern for member satisfaction
• 2 years insurance adjusting or equivalent experience(Commercial experience is preferred/Farm an asset)
• Post-secondary degree is preferred
• Chartered Insurance Professional (CIP), or working towards designation and where required, dedicated to reach the proper licensing requirements
• Experience utilizing computer technology such as Microsoft Office, email, Web-enabled applications, and database software required. Ability to interpret and quantify property damage estimates
• Excellent communication skills; listening, written, and spoken
• Excellent investigative and analytical skills
• Strong problem solving and critical thinking skills. Ability to draw valid conclusions and effectively communicate them
• Detail oriented with a high degree of accuracy regarding data entry
• Excellent time management and organizational skills with the ability to prioritize in a fast paced, changing environment
• Excellent negotiation, decision making and critical thinking skill
• Strong teamwork skills with the ability to collaborate with other

Wawanesa is proud to be one of Manitoba’s Top Employers , a Kincentric Best Employer in Canada and a Forbes Best Employer in Canada recognizing an exceptional place to work!


Diversity Equity, Inclusion& Belonging
At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people – this is supported by having a representative workforce.

We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas.

We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to [e-mail] .