Senior Claims Analyst

Ledcor Construction, Inc.; Edmonton; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

Join a leading construction company as a Senior Claims Analyst, where you will leverage your expertise in claims management to solve complex issues and support a diverse team. This role offers a work-from-home option with occasional office presence in Edmonton or Calgary. You'll negotiate claims, provide guidance, and enhance team performance while contributing to a culture of diversity and inclusion.

Benefits

Competitive total rewards package

Opportunities to develop skills and knowledge

Diversity and inclusion initiatives

Qualifications

• Minimum of 6 years of practical and relevant experience as a claims professional.
• Proven experience collaborating with cross-functional teams to resolve insurance claims.

Responsibilities

• Evaluate, adjust, and negotiate self-insured claims independently.
• Lead resolution planning for complex, large-loss, and liability claims.
• Develop training materials and lead educational sessions.

Skills

Negotiation

Communication

Analytical Skills

Organizational Skills

Education

Bachelor’s degree in Business

Chartered Insurance Professional (CIP)

Tools

RMIS platforms

Excel

Job description

Description

As a Senior Claims Analyst, you will serve as an internal subject matter expert, playing a key role in interpreting issues, proactively solving problems, and recommending actionable solutions. You will support the Senior Claims Manager by providing guidance on claims management best practices and ensuring effective collaboration across business units and external stakeholders. As a subject matter expert in third-party liability claims, you will negotiate and settle claims and liaise with subcontractors’ insurers on both non-litigated and litigated claims. Additionally, you will provide guidance, support, and development opportunities to enhance team performance and ensure effective management of Risk Coordinators.

This is a work-from-home position, with the understanding that you will be required to be in the office as needed based on business requirements. If you are looking for a career where you can make a meaningful difference, join our True Blue team today in Edmonton or Calgary, AB!

Essential Responsibilities:

1. Evaluate, adjust, and negotiate self-insured claims (Property, Casualty, Auto) independently, including directing legal counsel and settling claims within delegated authority.
2. Engage field adjusters, TPAs, and other specialists to support timely and effective claim resolutions.
3. Lead resolution planning for complex, large-loss, and liability claims, utilizing legal expertise and aligning with internal stakeholder needs.
4. Interpret insurance policies and endorsements (e.g., DE, LEG), submit loss notices, and manage coverage issues by collaborating with legal, risk, brokers, and insurers.
5. Conduct kickoff meetings with project teams, clarify claim procedures and responsibilities, and maintain regular communication with all stakeholders to ensure smooth claim handling.
6. Oversee claim intake, financial documentation, system updates, and reporting, ensuring accurate data management and timely resolution tracking.
7. Deliver data-driven insights on loss trends, recommend mitigation strategies, and lead the implementation of system enhancements and process improvements.
8. Develop training materials, lead educational sessions, support SOP/manual development, and serve as a subject matter expert on complex claims.
9. Manage and coach team members to foster a culture of accountability, technical excellence, and consistent claims handling practices.

Qualifications:

1. Minimum of 6 years of practical and relevant experience as a claims professional.
2. Bachelor’s degree in Business, Finance, or Risk Management is preferred.
3. Chartered Insurance Professional (CIP) designation.
4. Extensive industry knowledge with hands-on experience managing complex liability claims.
5. Proven experience collaborating with cross-functional teams to resolve insurance claims.
6. Proficient in RMIS platforms and adaptable to new technologies and systems.
7. Excellent verbal and written communication skills, with strong negotiation abilities.
8. Self-motivated and capable of working independently with minimal supervision.
9. Strong analytical and organizational skills, with the ability to manage multiple priorities and meet tight deadlines.
10. High level of accuracy when handling large data volumes, including proficiency in creating and analyzing complex pivot tables in Excel.

Additional Information

The Ledcor Group of Companies is one of North America’s most diversified construction companies, built on a rich history of successful projects.

Our workplace culture has been recognized as one of Canada’s Best Diversity Employers, Canada’s Most Admired Corporate Cultures, and a Top 100 Inspiring Workplace in North America.

We offer a competitive total rewards package that supports your physical, mental, and financial wellbeing, along with exciting opportunities to develop your skills and knowledge.

Employment Equity

At Ledcor, we believe diversity, equity, and inclusion are integral to everything we do. We are proud to be an equal-opportunity employer. All qualified individuals, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other characteristic, are encouraged to apply.

Our True Blue team values individuals from diverse backgrounds who contribute unique perspectives and experiences. We are committed to fostering a culture of empowerment, inclusion, and belonging.

Adjustments will be provided throughout our hiring process. Applicants should communicate their needs in advance by submitting a request via email. For more information about Ledcor’s Inclusion and Diversity initiatives, please visit our I&D page.

7008 Roper Road NW, Edmonton, AB