Claim Support Specialist

Chubb; Toronto; On-site; CAD 42,000 - 54,000; Full time

Job summary

Chubb is a world leader in insurance with operations in 54 countries. The Claims team seeks a Support Specialist to provide administrative assistance, manage communications with adjusters, brokers, insureds and vendors, and support day-to-day claim processing.

The role emphasizes handling inquiries, guiding new claims processes, liaising with offshore teams, and ensuring accurate financial and documentation controls within the Claims Department.

Qualifications

• Completion of post-secondary university or college program and/or equivalent experience required.
• Fluency in English; French is an asset.
• Excellent customer service and interpersonal skills.
• Ability to work independently and take initiative.
• Strong organization and time-management abilities.

Responsibilities

• Handle incoming calls, emails, and mail to the Claim Contact Centre.
• Provide initial guidance on new claims process and set expectations.
• Assign files based on severity and maintain an assignment log.
• Serve as SME and primary contact with offshore Genpact team.
• Provide claims updates to underwriters, brokers, insureds, and vendors.
• Complete daily administrative tasks and respond to auditors as needed.
• Audit daily financial processing to ensure proper documentation and payments.

Skills

Customer service

Communication

Time management

Problem solving

Team player

Education

Post-secondary education

Job description

Job Description

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

Key Objective

The Claim Support Specialist will provide support and administrative assistance to the Claims Department. Contact is with both internal and external stakeholders, primarily with adjusters, brokers, insureds, and vendors.

Responsibilities

MAJOR RESPONSIBILITIES:

• Fielding incoming calls, emails, and physical mail to the Claim Contact Centre which include general inquiries, processing of new claims reported and acting on items within authority.
• Providing initial guidance on new claims process and communicating to insureds expectations and future steps to be taken, as well as sending out acknowledgment letters.
• Assigning files based on severity and maintaining an assignment log.
• Acting as SME and main point of contact in managing the relationship with our offshore support team, Genpact, on a day-to-day basis.
• Providing claims updates on behalf of the department to underwriters, brokers, insureds, and vendors.
• Responding to daily task assignments from adjusters within the larger Claims Department to complete various administrative tasks, as assigned.
• Acting as liaison and first point of contact for auditors.
• Auditing daily financial processing results from each claim discipline to ensure claim files are properly documented and payments are in line with Chubb’s best practices.
• Manually entering and verifying banking information received from insureds and claimants.
• Reviewing current processes for control/optimization opportunities
• Other tasks as assigned.

Qualifications

• Completion of post-secondary university or college program and/or equivalent experience required.
• Strong written and verbal communication skills; fluency in both English and French is an asset.
• Exceptional customer service and interpersonal skills.
• Proven ability to take initiative in solving problems independently.
• Excellent organizational and time management skills with the ability to follow-up independently.
• Ability to respond as a team player, in a multi-task environment.
• Must possess an aptitude for technical, detail-oriented work.
• Ability to work effectively under pressure.

At Chubb we are committed to providing equal employment opportunities to all employees and applicants. It is our policy to provide equal employment opportunities to employees and applicants based on job-related qualifications and ability to perform a job. If you require an accommodation during the hiring process or upon hire, please inform Human Resources. If a selected applicant requests accommodation during the recruitment process, Chubb will consult with the applicant in order to provide suitable accommodation that takes into account the applicant’s accessibility needs.