Claim Specialist/Senior Claim Specialist, Casualty

Chubb External; Toronto; On-site; CAD 60,000 - 85,000; Full time

Job summary

Chubb Insurance Company of Canada, a global leader in property and casualty insurance, seeks a Claim Specialist/Senior Claim Specialist to manage casualty claims with a focus on CGL, Auto and Personal Liability. The role emphasizes proactive investigations, effective reserving, and strong customer service.

The candidate should have a university degree or college diploma, 2–3 years of claims experience, and solid knowledge of insurance contracts and regulations.

Qualifications

• Completion of University degree/ College diploma, and/or equivalent insurance-related education and experience.
• Proficient in oral and written French is an asset;
• Minimum of two to three (2-3) years of previous claim experience;
• Strong written and verbal communication skills;
• Superior negotiation skills and customer services skills;
• Good knowledge of the insurance business, knowledge of insurance contracts, and legal requirements and regulations;
• Excellent organizational and time management skills with the ability to follow up independently;
• Ability to respond as a team player in a multi-task environment;
• Must possess an aptitude for technical, detail-oriented work;
• Ability to work efficiently under pressure.

Responsibilities

• Handle commercial and personal liability claims of low to moderate severity.
• Conduct proactive investigations on all aspects of the claim and review supporting documentation.
• Verify and analyze coverage under various policy forms.
• Establish and maintain accurate reserves reflecting investigation outcomes.
• Manage outside vendors and independent adjusters.
• Maintain an active diary and file reporting.
• Communicate with claims core, underwriting, brokers, and insureds.
• Provide superior customer service and maintain broker relationships.
• Manage projects to meet Best Practices and Reserving Guidelines.
• Perform administrative support tasks as directed.

Skills

Communication

Negotiation

Customer service

Insurance knowledge

Organizational skills

Time management

Team player

Detail-oriented

Ability to work under pressure

Education

University degree / College diploma

Job description

Claim Specialist/Senior Claim Specialist, Casualty

Toronto, ON, Canada and 1 more

Job Description

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

KEY OBJECTIVE:
To produce a high quality work product on casualty claims, primarily CGL, Auto and Personal Liability, through prompt contact, thorough investigation, and effective reserving and negotiation.

MAJOR RESPONSIBILITIES:

• Handle commercial and personal liability claims of low to moderate severity;
• Conduct and direct proactive investigations on all aspects of the claim. Secure and review all supporting documentation including expert reports and legal opinions. Assess loss documentation and its impact on the quantum of the claim;
• Verify and analyze coverage under various commercial, personal and some specialty liability policy forms;
• Establish and maintain accurate and timely reserves that reflect the investigation and assessment and which follow corporate guidelines;
• Manage the use, work product, and expenses of outside vendors, including independent adjusters, and other experts;
• Maintain an active diary on all files and adhere to file reporting requirements;
• Effectively and proactively communicate with various customer groups including: claims core, underwriting departments, brokers and insureds;
• Provide superior customer service, and build and maintain excellent business relationships with our brokers.
• Manage projects identified by management to assist in the department meeting Best Practices and Reserving Guidelines.
• Perform administrative support tasks at management direction and/or as department requires.
  

Qualifications

• Completion of University degree/ College diploma, and/or equivalent insurance-related education and experience;
• Proficient in oral and written French is an asset;
• Minimum of two to three (2-3) years of previous claim experience;
• Strong written and verbal communication skills;
• Superior negotiation skills and customer services skills;
• Good knowledge of the insurance business, knowledge of insurance contracts, and legal requirements and regulations;
• Excellent organizational and time management skills with the ability to follow up independently;
• Ability to respond as a team player in a multi-task environment;
• Must possess an aptitude for technical, detail-oriented work;
• Ability to work efficiently under pressure.

At Chubb we are committed to providing equal employment opportunities to all employees and applicants. It is our policy to provide equal employment opportunities to employees and applicants based on job-related qualifications and ability to perform a job. If you require an accommodation during the hiring process or upon hire, please inform Human Resources. If a selected applicant requests accommodation during the recruitment process, Chubb will consult with the applicant in order to provide suitable accommodation that takes into account the applicant’s accessibility needs.

Job Info

• Job Identification 35052
• Job Schedule Full time
• Regular or Temporary Regular
• Job Category Claims Adjusting
• Business Unit Canada
• Legal Employer Chubb Insurance Company of Canada