Property Claim Manager, Examining

Chubb; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

A global insurance leader is seeking a Mid-Senior level professional to lead a team of claim examiners in Toronto. This full-time role requires over 8 years of experience in handling property claims, excellent leadership skills, and the ability to manage both in-office and remote staff. The position offers an opportunity to influence the delivery of high-quality service and claims resolution in the insurance industry.

Qualifications

• Over 8 years of handling property claims including complex commercial claims.
• Prior supervisory or management experience in a relevant field.
• Experience managing both in-office and remote staff.

Responsibilities

• Provide leadership and technical oversight of a high-performing team.
• Oversee team actions to recognize exposure and confirm coverage.
• Make timely and independent decisions within company best practices.

Skills

Leadership

Technical skills

Organizational skills

Education

Degree or equivalent work experience

Tools

Claims handling procedures

Performance management systems

Job description

Overview

Chubb is world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

Key Objective

Reporting to the VP, First Party Claims Manager, this role is responsible for providing leadership and technical oversight of a high performing team of Commercial and Personal Line Claim Examiners. The successful candidate will be responsible for the team’s delivery of best in class service and a high degree of technical acumen on behalf our clients and business partners.

Major Responsibilities

• The candidate must be both service-oriented and results-driven, possessing excellent leadership, technical and organizational skills
• Ability to oversee and drive team actions to recognize exposure, complete thorough investigations, confirm coverage and ultimately resolve claims within company best practices
• Highly proficient in performance management, training and staff development
• Candidate must be able to make timely and independent decisions within company best practices
• Must be an articulate communicator who is interested in helping others achieve corporate and personal objectives
• Strong knowledge of companies systems, procedures, claims handling philosophy and claims handling requirements are necessary
• Ability to manage business relationships with internal and external customers, as well as investigate and resolve disputes in a fair and equitable manner
• Comfortable reviewing and interpreting personal and commercial insurance contracts, investigation techniques, legal requirements, and insurance regulations
• Recognize and pursue recovery.
• Adhere to all statutory and regulatory fair claims practices

Qualifications

• 8 years + of handling property claims including complex commercial claims
• Prior Supervisory and/or Management experience with direct oversight of direct reports handling Property claims
• Experience managing both in office and remote staff is desirable
• Education level with a degree or equivalent work experience is required
• CIP, CRM and/or FCIP Industry designations would be an asset

At Chubb we are committed to providing equal employment opportunities to all employees and applicants. It is our policy to provide equal employment opportunities to employees and applicants based on job-related qualifications and ability to perform a job. If you require an accommodation during the hiring process or upon hire, please inform Human Resources. If a selected applicant requests accommodation during the recruitment process, Chubb will consult with the applicant in order to provide suitable accommodation that takes into account the applicant’s accessibility needs.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Finance and Sales

Industries

Insurance