Claim Support Specialist

Chubb Insurance Hong Kong; Toronto; On-site; CAD 55,000 - 65,000; Full time

Job summary

Chubb Insurance Company of Canada is seeking a Claims Support Specialist to provide administrative support to the Claims Department. You will handle inquiries from insureds, brokers, adjusters, and vendors, guiding them through the claims process and maintaining file logs.

The role requires strong communication, organizational skills, and a customer-focused mindset. Fluency in English; French is an asset. This is a full-time position within the Canada Claims unit.

Qualifications

• Post-secondary university or college program completed or equivalent experience.
• Fluency in English; French is an asset.
• Strong written and verbal communication.
• Customer service and interpersonal strengths.
• Ability to initiate and solve problems independently.
• Excellent organization and time management; follow-up well.
• Team-oriented in a multi-task environment.
• Aptitude for technical, detail-oriented work.
• Ability to work well under pressure.

Responsibilities

• Field calls, emails, and mail to the Claim Contact Centre and process inquiries and new claims.
• Provide initial guidance on claims process and set expectations; send acknowledgment letters.
• Assign files by severity and maintain assignment logs.
• Serve as SME and main contact with offshore Genpact support team.
• Provide claims updates to underwriters, brokers, insureds, and vendors.
• Respond to daily task assignments from adjusters for admin work.
• Act as liaison and first contact for auditors.
• Audit daily financial processing to ensure proper documentation and payments.
• Enter and verify banking information from insureds and claimants.
• Review processes for control and optimization opportunities.
• Perform other tasks as assigned.

Skills

Communication skills

Customer service

Interpersonal skills

Time management

Organizational skills

Team player

Detail-oriented

Education

Post-secondary education

Job description

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

KEY OBJECTIVE:

The Claim Support Specialist will provide support and administrative assistance to the Claims Department. Contact is with both internal and external stakeholders, primarily with adjusters, brokers, insureds, and vendors.

MAJOR RESPONSIBILITIES:

Fielding incoming calls, emails, and physical mail to the Claim Contact Centre which include general inquiries, processing of new claims reported and acting on items within authority.

Providing initial guidance on new claims process and communicating to insureds expectations and future steps to be taken, as well as sending out acknowledgment letters.

Assigning files based on severity and maintaining an assignment log.

Acting as SME and main point of contact in managing the relationship with our offshore support team, Genpact, on a day-to-day basis.

Providing claims updates on behalf of the department to underwriters, brokers, insureds, and vendors.

Responding to daily task assignments from adjusters within the larger Claims Department to complete various administrative tasks, as assigned.

Acting as liaison and first point of contact for auditors.

Auditing daily financial processing results from each claim discipline to ensure claim files are properly documented and payments are in line with Chubb’s best practices.

Manually entering and verifying banking information received from insureds and claimants.

Reviewing current processes for control/optimization opportunities

Other tasks as assigned.

Qualifications

Completion of post-secondary university or college program and/or equivalent experience required.

Strong written and verbal communication skills; fluency in both English and French is an asset.

Exceptional customer service and interpersonal skills.

Proven ability to take initiative in solving problems independently.

Excellent organizational and time management skills with the ability to follow-up independently.

Ability to respond as a team player, in a multi-task environment.

Must possess an aptitude for technical, detail-oriented work.

Ability to work effectively under pressure.

At Chubb we are committed to providing equal employment opportunities to all employees and applicants. It is our policy to provide equal employment opportunities to employees and applicants based on job-related qualifications and ability to perform a job. If you require an accommodation during the hiring process or upon hire, please inform Human Resources. If a selected applicant requests accommodation during the recruitment process, Chubb will consult with the applicant in order to provide suitable accommodation that takes into account the applicant’s accessibility needs.

Job Info

• Job Identification 37891
• Job Schedule Full time
• Regular or Temporary Regular
• Job Category Claims Support
• Business Unit Canada
• Legal Employer Chubb Insurance Company of Canada