CITIZEN SERVICES OFFICER

Treasury Board of Canada Secretariat; Cambridge Bay; On-site; CAD 62,000 - 69,000; Full time

Benefits offered by this job

Housing assistance

Relocation assistance

Training & education opportunities

Pension & benefits

Employee assistance

Job summary

Employment and Social Development Canada in the Western Canada and Territories Region is seeking a Citizen Services Officer to work directly with clients in Cambridge Bay, Iqaluit and Rankin Inlet. You will help people access programs such as CPP, OAS, EI, SIN, and passports, delivering accurate information and guidance in person, by phone, or online.

The role offers permanent and term tenures with the possibility of deployment to remote communities. Note the closing date and requirements.

Qualifications

• Secondary school diploma or employer-approved alternatives.
• Ability to communicate effectively with clients.
• Willingness to travel and work overtime as required.

Responsibilities

• Provide access and answers to programs such as CPP, OAS, EI, SIN, and passports.
• Work one-on-one with clients in public-facing settings.
• Assist with community services and program information.

Skills

Client service

Communication skills

Travel readiness

Inuktitut (asset)

Education

Secondary school diploma or equivalent

Job description

CITIZEN SERVICES OFFICER

Employment and Social Development Canada - Western Canada and Territories Region / CSB - Citizen Services

Closing date: March 31, 2027 - 23:59, Pacific Time

Employment and Social Development Canada - Western Canada and Territories Region / CSB - Citizen Services. Closing date: March 31, 2027 - 23:59, Pacific Time. Cambridge Bay (Nunavut), Iqaluit (Nunavut), Rankin Inlet (Nunavut)

CA$30.00 hourly

Full-time +1

Reference number
CSD26J-020272-001728

Selection process number
2026-CSD-EA-WT-0000814

Location
Cambridge Bay (Nunavut), Iqaluit (Nunavut), Rankin Inlet (Nunavut)

*In the Spirit of the Nunavut Agreement and Inuit Impact and Benefit Agreements, qualified Inuit of the Nunavut Settlement Area will be considered ahead of other applicants. Therefore, we encourage applicants to self-identify in their application.

Employment tenure
Permanent (Indeterminate), Temporary (Term), Acting, and Deployment

Salary
$61,786 to $69,106 - Salary: Between approximately $61,786/year to $69,106/year + Isolated Post Allowances + Vacation Travel Assistance (see Important Messages below)

Level
PM-01

Who can apply
Canadian Citizens and Permanent Residents whose residential postal code begins with X0A, X0B or X0C

Organization information
For further information on the organization, please visit .

On this page

About the position

Duties

Are you interested in working one-on-one with clients to provide access and answers to programs such as:

• Canada Pension Plan
• Old Age Security
• Employment Insurance
• Social Insurance Number
• Passports

You could be the right fit for the Citizen Services Officer role and help make a difference in someone’s life! Use your skills, passion and dedication to support your community through life’s big moments.

Work environment

If you require a copy of this advertisement in Inuktitut (South Baffin) or Innuinaqtun please email ESDC.W-T.2026-CSD-EA-WT-0000814.W--rhdcc.gc.ca and we will forward a copy of the translated poster via email. Work is performed in a public facing office. Applicants must be willing and able to work in sites accessed by the public and/or remotely if requested. Work involves dealing with clients in person. Talking on the phone and working virtually on the computer are required. This role may require travel to all regions within Nunavut on a monthly basis.

Intent of the process

A pool of candidates will be established to staff PM-01 positions with various tenures within Employment and Social Development Canada in Nunavut.

Important messages

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

Assessment accommodation Northern Allowances

• Isolated Post Allowances (IPA): The total amount of these allowances will normally fall between $25,000 to $45,000 per year depending on the work location and the number of eligible dependents.
• Vacation Travel Assistance (VTA): The vacation travel assistance payment is provided twice per year to the employee and each eligible dependent. The VTA rates are updated every 6 months and rates vary for each work location.

We Also Offer

• Housing: You may be eligible for subsidized government housing.
• Relocation Assistance: You may be eligible for relocation assistance.
• Training, Development & Education Opportunities: Opportunities for training and career development may include: multi-year-learning plans, education assistance, in-person and online training, and more!
• Pension & Benefits: Advantageous pension regime and benefits including health, dental and drug coverage.
• Employee & Family Supports: Supports through the Employee Assistance Program (EAP) and other services.

The first round of applications will be collected from this process on April 13, 2026.

All candidate work and responses must be done independently, without assistance from any other individual, without consultation on the Web, and without the use of artificial intelligence (AI) tools.

Conditions of employment

Reliability Status security clearance - Please note that ESDC will assist all qualified candidates in the security clearance process. This step is required for all those entering into the public service to ensure the security of information and personnel.

Learn more about .

Operational Requirements

• Willing and Able to Travel.
• Willing and Able to Work Overtime, as Required.

You need (essential for the job)

Applied / assessed at a later date EducationSecondary school diploma or employer-approved alternatives:

• an acceptable combination of education, training and/of experience; or
• an acceptable score on the PSC approved test approved as an alternative to a secondary school diploma

Learn more about .

Abilities and Personal Suitability

• Demonstrating Integrity and Respect
• Showing Initiative and Being Action-Oriented
• Thinking Things Through
• Working Effectively with Others
• Communication (Oral and Written)
• Focus on Client Service
• Attention to Detail
• Using Technology

Language requirements (essential for the job)

Applied / assessed at a later date Various language requirements - English Essential

Bilingual Imperative CBC/CBC

May be applied / assessed at a later date

ASSET QUALIFICATIONS

• Ability to speak Inuktitut
• Ability to speak InuinnaqtunORGANIZATIONAL NEEDS Employment and Social Development Canada is committed to Employment Equity (EE). In order to achieve a representative workforce, selection may be based on qualified candidates self‑declaring as belonging to one or more of the following EE designated groups: Indigenous peoples, persons with disabilities, women and visible minorities. We encourage you to indicate if you belong to one or more of the designated groups by completing the EE section in your application.

Our commitment

We're committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Learn more about .

Equity, diversity and inclusion

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the population it serves. We promote employment equity and encourage you to if you belong to one of the designated employment equity groups when you apply.