Cisco VoIP Specialist [#5005]

Alteo Inc.; Montreal; Hybrid; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid Work

Job summary

Alteo is seeking a Cisco VoIP Specialist for a permanent position based in Montreal. The role offers a hybrid work arrangement, focusing on monitoring and executing tasks to ensure continuity of network services, change planning, and alert configuration.

You will meet with clients, analyze needs, apply your expertise, and contribute to implementation plans while overseeing task execution and ensuring quality results.

Qualifications

• Bachelor’s degree in IT or equivalent.
• 3–5+ years in a similar role within a large-scale environment.
• Cisco CCNP certification or equivalent (asset).
• Aruba certification (ACDA, ACCA, ACSP) or equivalent (asset).
• “Securing Networks with Cisco Firepower Next Generation Firewall” (SSNGFW) certification (asset).
• Very good knowledge of networking concepts: IP subnets, TCP/IP, DHCP, DNS, IP aggregation, NAT, VLANs, routing protocols (EIGRP, OSPF, BGP, MP-BGP).
• Experience with Cisco equipment: ASR routers, Catalyst switches, Aruba wireless controllers and Cisco 4100 firewalls.
• Knowledge of Aruba enterprise wireless solutions and Cisco ACI technology.
• Experience with network monitoring tools: PRTG, Zabbix, Nagios; knowledge of SNMP, Syslog, NetFlow/Flow.
• Ability to analyze alerts and perform Level 1 and Level 2 troubleshooting.
• Knowledge of Wireshark for analyzing network captures.
• Understanding of network security mechanisms: firewalls, IPS/IDS, authentication, segmentation; SIEM knowledge (Splunk, Sentinel) preferred.

Responsibilities

• Collaborates on information technology architecture and development projects.
• Plans and coordinates the work of a team of IT analysts and technicians to carry out project mandates.
• Plays a leading role in planning production operations.
• Ensures the efficient execution of required operational tasks.
• Develops and documents quality and performance indicators, as well as processes for measuring performance indicators.
• Meets with clients, analyzes their needs, and advises them on available technological solutions and costs.
• Identifies projected needs to maintain development capacity of the network and services.
• Monitors technological developments to improve existing services and implement new features.
• Ensures quality control during planning of new integrations for deployment or changes.
• Participates in technological projects in collaboration with technicians and other stakeholders.

Skills

Networking

Routing protocols

Security

Documentation

Leadership

Troubleshooting

Customer service

Independent work

Wireshark

SIEM

Education

Bachelor's degree in IT or equivalent

Tools

Cisco equipment

Aruba wireless

Cisco ACI

PRTG

Zabbix

Nagios

Wireshark

Job description

Alteo is looking for a Cisco VoIP Specialist for a permanent position based in Montreal.

*** Hybrid Work ***

You will be responsible for monitoring and executing tasks to ensure the continuity of network services. This includes change planning and configuring alerts. You will also meet with clients, analyze their needs, apply your specific expertise, contribute to the development of implementation plans, and monitor the execution of tasks.

RESPONSIBILITIES:

• Collaborates on information technology architecture and development projects.
• Participates in and organizes project meetings as needed.
• Plans and coordinates the work of a team of IT analysts and technicians to carry out project mandates.
• Plays a leading role in planning production operations.
• Ensures the efficient execution of required operational tasks.
• Develops and documents quality and performance indicators, as well as processes for measuring performance indicators.

> Expertise and Technology Projects

• Provides consulting services to clients (managers, project managers, physicians, users, etc.).
• Meets with clients, analyzes their needs, and advises them on available technological solutions and associated costs, as needed.
• Plans the implementation of selected solutions, including the appropriate service requests.

> Planning and Development

• Identifies projected needs to maintain the development capacity of the network and services.
• Monitors technological developments to improve existing services and implement new features and services.
• Ensures quality control during the planning of new integrations for production deployment or when making changes to existing integrations.
• Participates in technological projects in collaboration with technicians and other stakeholders.

PROFILE:

• Bachelor’s degree in IT or equivalent
• 3–5+ years of experience in a similar role within a large-scale environment.
• Relevant technical certifications in networking and/or cybersecurity:
  • Cisco CCNP certification or equivalent vendor certification (asset).
  • Aruba certification (ACDA, ACCA, ACSP) or equivalent (asset).
  • “Securing Networks with Cisco Firepower Next Generation Firewall” (SSNGFW) certification (asset).
• Very good knowledge of networking concepts: IP subnets, TCP/IP, DHCP, DNS, IP aggregation, NAT, VLANs, routing protocols (EIGRP, OSPF, BGP, MP-BGP), MPLS, QoS, RADIUS
• Equipment and Infrastructure:
  • Experience with Cisco equipment: ASR routers, Catalyst switches, Aruba wireless controllers
  • Experience with Cisco 4100 next-generation firewalls.
  • Knowledge of Aruba enterprise wireless solutions.
  • Knowledge of Cisco ACI technology and data center network architecture.
  • Experience in designing, installing, integrating, and supporting complex network environments.
• Monitoring:
  • Experience with network monitoring tools: PRTG, Zabbix, Nagios, or equivalent
  • Knowledge of protocols and tools: SNMP, Syslog, NetFlow / Flow
  • Monitoring of availability, performance, latency, packet loss, and interface utilization.
• Analysis and Troubleshooting:
  • Collection, centralization, and analysis of logs.
  • Event search and correlation.
  • Identification of anomalies and trends.
  • Ability to distinguish a network incident from an application or server issue.
  • Ability to analyze alerts and perform Level 1 and Level 2 troubleshooting.
  • Knowledge of Wireshark for analyzing network captures.
• Security:
  • Understanding of network security mechanisms: firewalls, IPS/IDS, authentication, network segmentation, and other security controls
  • Knowledge of a SIEM platform such as Splunk, Microsoft Sentinel, or equivalent (a plus).
• Ability to work independently with limited supervision.
• Excellent ability to write functional and technical documentation.
• Expertise in solution architecture and development.
• Sense of initiative and professional judgment.
• Excellent management of operational priorities.
• Ability to achieve short- and long-term goals.
• Strong aptitude for teamwork, customer service, and interpersonal relationships.
• Excellent analytical and problem-solving skills, and ability to work independently.
• Leadership, a consultative approach, the ability to synthesize information, innovation, and efficiency.
• Strong organizational skills enabling the simultaneous management of multiple cases or projects under tight deadlines.
• Demonstrated ability to work on multiple assignments simultaneously.