Chocolate Shop Assistant Manager

Lindt; Delta; On-site; CAD 47,000 - 55,000; Full time

Benefits offered by this job

Health and Dental Plan

Retirement Savings Plan

Employee Assistance Program

Corporate Gym Discount Rates

Wellness Program

Chocolate!

Job summary

Lindt TSawwassen Mills is seeking an enthusiastic Assistant Store Manager to lead daily shop operations, drive sales, and ensure exceptional customer experiences in a fast-paced retail environment.

The role requires strong communication, leadership in a retail setting, and a passion for premium chocolate. The position is on site at Tsawwassen Mills with a competitive rewards package including benefits and growth opportunities.

Qualifications

• Post-secondary education is required.
• 5+ years of experience in retail sales, including management or supervisory roles.
• Experience in inventory control and order management.
• 1–2 years in a retail management role with 2–5 years of overall retail experience.
• Hospitality or restaurant experience is preferred.
• Knowledge of barista work and gelato/ice cream products is an asset.
• Experience in merchandising or visual presentation.
• Ability to multitask in a fast-paced environment.
• Excellent customer service and sales skills.
• Strong oral and written communication skills.
• Proficiency in MS Office.

Responsibilities

• Assist with the management of the daily operations of the Lindt Chocolate Shop.
• Support the generation and growth of corporate sales.
• Uphold exemplary customer service standards by modeling behaviours and establishing service standards.
• Monitor sales performance and labour to maximize store profitability without compromising service.
• Assist with recruitment activities including interviewing and hiring Retail Sales Associates.
• Supervise store employees to maximize customer service, sales and profitability.
• Support training on sales techniques and product knowledge.
• Order merchandise and supplies with focus on inventory management and loss prevention.
• Reconcile daily cash with sales receipts and complete daily paperwork, payroll, accounting, and store administration tasks.
• Develop knowledge of products and sales data to achieve targets while controlling expenses.
• Support performance management including employee reviews.
• Maintain store merchandising presentation to company standards.
• Maintain high standards for cleanliness and food/product safety.
• Manage cash handling, inventory ordering, and related retail duties.

Skills

Customer service

Sales skills

Communication skills

Multitasking

Merchandising

Team leadership

MS Office

Education

Post-secondary education

Tools

MS Office

Job description

Lindt TSawwassen Mills is seeking an enthusiastic Assistant Store Manager to lead daily shop operations, drive sales, and ensure exceptional customer experiences in a fast-paced retail environment.

The role requires strong communication, leadership in a retail setting, and a passion for premium chocolate. The position is on site at Tsawwassen Mills with a competitive rewards package including benefits and growth opportunities.