Chief Steward

Fairmont; Richmond; On-site; CAD 63,000 - 77,000; Full time

Benefits offered by this job

Complimentary dry cleaning

Duty meals in colleague dining room

Transit reimbursement

Hotel stay through Be Our Guest

Discounted hotel dining

Comprehensive benefits and pension

Job summary

Fairmont Vancouver Airport is seeking a Chief Steward to lead the Stewarding team, uphold the highest cleanliness standards, and support the Culinary and F&B operations.

You will recruit, coach a team of 12, manage inventories, budgets, training on GHS and chemical handling, and collaborate with F&B to establish par stocks and ensure audits and health-safety compliance. You will also contribute to sustainability initiatives and cost-control efforts.

Qualifications

• Proven leadership ability to develop employees and deliver service excellence.
• Experience in Food & Beverage operations, preferably Stewarding.
• Knowledge of WorkSafeBC policies and GHS guidelines is an asset.

Responsibilities

• Lead the Stewarding team through recruitment, coaching and recognition.
• Supervise a team of 12 stewards and support daily tasks as needed.
• Maintain accurate records of breakages and inventory; manage par stocks with F&B.
• Ensure cleanliness standards and schedules for Stewarding and Kitchen areas.
• Train staff on chemical handling (GHS) and safety procedures.
• Coordinate with night cleaners for efficiency and accountability.
• Oversee budgeting and administrative duties for the department.
• Lead sustainability initiatives and monitor food waste reduction.
• Support audits and health, safety & wellness policies.

Skills

Leadership

Team leadership

F&B operations

GHS knowledge

Interpersonal skills

Training ability

WorkSafeBC familiarity

Job description

Why work for Fairmont Vancouver Airport?

Steps away from the airline gates, Fairmont Vancouver Airport offers 397 beautifully appointed accommodations and is the only hotel located within Vancouver International Airport. Our guest rooms and suites are spacious withsoundproofed, floor-to-ceiling windows and unobstructed views of the airport runways and North Shore Mountains.

An inclusive, empowering and positive workplace, where we place people at the heart of everything we do. The opportunity to join one of Canada’s Great Place to Work®, alongside passionate hoteliers, where over 50% of our Leadership team is female and over 50% of promotions happen from within.

What is in it for you:

• The opportunity to live, work and play across the world through our employee travel and internal transfer programs
• Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability and DEI Committees
• Generous Perks – complimentary dry cleaning, duty meal in our colleague dining room, transit reimbursement, complimentary hotel stay through Be Our Guest program
• Hotel & Dining Discounts – Employee benefit card offering discounted room and food & beverage rates at Fairmont & Accor properties worldwide
• Comprehensive Benefits – extended medical, dental, vision, company-matched Pension Plan and more
• Paid time off including vacation, sick, holiday, and special leave
• Competitive salary starting at $70,000, commensurate with experience
• Eligibility for Leadership Incentive bonuses

Job Description

Chief Steward

Every memorable dining experience at Fairmont Vancouver Airport begins behind the scenes with our Food & Beverage team’s commitment to safe and efficient operations. Showcase your leadership strengths and model our service culture as Chief Steward, where you will ensure a superior standard for all flatware, tableware and kitchen equipment in support of our Culinary and F&B teams.

What you will be doing:

• Manage the Stewarding team through recruitment, coaching, development and recognition
• Supervise and assist an experienced team of 12 stewards to complete their daily tasks, when needed
• Maintain accurate records and reports of breakage and inventory
• Coordinate with F&B in establishing operating par stocks
• Create and maintain service schedules of all Kitchen and dishwashing equipment, taking action of any deficiencies
• Ensure Stewarding and Kitchen areas are maintained to the highest cleanliness standards and cleaning schedules are followed
• Ensure all staff are trained on chemical handling (GHS)
• Liaise with night cleaners to ensure efficiency and accountability
• Conduct monthly communication meetings
• Supervise & assist with the set up, service and take down of catering events
• Ensure all administrative duties for Kitchen and Stewarding are complete including schedules, payroll, etc.
• Create, maintain and adhere to annual budget for Stewarding department
• Co-chair of Sustainability committee, championing all hotel environmental initiatives and implementing corporate standards
• Ensure monitoring and reducing of food waste for the Food & Beverage division
• Own and action Food & Beverage audits
• Ensure compliance with food handling and sanitation standards and audits
• Divisional Lead on Health, Safety & Wellness policies,initiatives and audits
• Other duties as required

Qualifications

Your experience and skills include:

• Proven leadership ability that supports an environment of employee growth and development, interdepartmental teamwork, and exceptional customer service
• Leadershipexperience, ideally in Food & Beverage with operational knowledge of Stewarding an asset
• Knowledge of WorkSafeBC Policies & Regulations an asset
• Excellent interpersonal and communication skill, both written and verbal
• Team player with coaching, motivation and training abilities
• Thorough working knowledge of GHS regulations and guidelines an asset

Additional Information

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.