Event Supervisor, Full-Time

Fairmont Hotels & Resorts; Vancouver; On-site; CAD 33,000 - 41,000; Full time

Benefits offered by this job

Dining discounts

Colleague travel discount

Transit reimbursement

Subsidized meals

Be Our Guest stay

Job summary

Fairmont Waterfront in Vancouver seeks an experienced Event Supervisor to lead service staff for group functions, ensuring flawless execution and guest satisfaction. You will embody the brand's standards, coordinate with event managers, and drive safety, quality, and team engagement.

The role requires strong leadership, excellent communication, and the ability to manage multiple tasks in a dynamic luxury setting. This is a full-time position offering ongoing growth within Fairmont/Accor networks.

Qualifications

• Post Secondary Degree in Hospitality or Food and Beverage Management (asset).
• Minimum two years Event Leadership or Serving experience in Luxury events.
• Strong leadership and excellent communication skills.
• Ability to delegate tasks and motivate colleagues.
• Experience with MS Office and Opera for Sales & Catering.

Responsibilities

• Maintain and uphold Fairmont’s service standards and policies.
• Lead event service staff and supervise floor activity.
• Coordinate with Event Managers and other hotel departments.
• Promote health, safety, and sustainability policies.
• Support Meeting Planner Voice of Guest survey goals and productivity targets.
• Oversee event food & beverage functions and staff training.
• Liaise between kitchen, event staff, and function organizers.
• Assist with billing, scheduling, and staff assignments as needed.

Skills

Leadership

Communication

Delegation

Organization

MS Office

Opera (Sales & Catering)

Education

Hospitality or F&B degree

Tools

Microsoft Office

Sales & Catering Opera

Job description

Company Description

Fairmont Waterfront redefines hospitality with Pure Coastal Luxury. Our award-winning hotel, nestled on Vancouver's stunning waterfront, is consistently celebrated by top publications like Conde Naste Traveler and recognized as a Great Place to Work® Canada for a second consecutive year. We are Industry leaders in sustainability & embody our commitment to our community, featuring Vancouver's first green roof & rooftop apiary. Our Culture is strongly rooted in diversity, inclusion, professional growth and development - over 60% of promotions are from within. We are committed to empowering ambitious individuals to thrive. If you're a visionary who shares our values and passion for excellence, join us to help shape the future of luxury hospitality.

Why work at Fairmont Waterfront?

• Sustainability and community commitment - recognized with 5 Green Leaves Certification rating from Green Key Global since 2011
• Empowering Women in Leadership - More than 50% of leadership team including Executive Level, are women
• Celebrating Diversity - our team represents over 60+ countries, fostering an inclusive and global community
• Strong Culture of Belonging for the 2SLGBTQIA+ community providing year-round support, including gender inclusive change rooms
• Generous perks - Enjoy discounted rates at over 5,800 Accor hotels worldwide through our Colleague Travel Discount Program* food & beverage discounts, transit reimbursement program for Trans Link monthly passes, subsidized meal during your shift through our colleague dining program
• Comprehensive Benefits - through our Benefit Plan* including medical, dental and vision coverage, Pension Plan, and more!
• Dining Discounts - Get 50% off at our dining establishments in Vancouver, Victoria and Whistler through our Food & Beverage Discount Program
• Opportunities to grow at Fairmont Waterfront and across the world at over 5,800 properties with Accor Group
• Exclusive Experiences - One free stay through our Be Our Guest Program
• Full rate of pay $27.13 per hour following 90 days of service
• full-time and part-time permanent status colleagues.

Job Description

Summary of Responsibilities

Engaging service, delicious cuisine and distinctive surroundings make every special event at Fairmont Waterfront a truly memorable affair. Your attention to detail and excellent communication skills as Event Supervisor will empower your team to deliver exceptional service to guests of our group functions.

• Maintains, enforces, and enhances the Fairmont’s Service Promises and standards as identified by Fairmont Hotels and Resorts Food & Beverage Standards Manual with respect to product and delivery and acts as a role model for exceptional performance
• Maintains a high level of professionalism in all aspects of job performance, assuming at all times a positive, helpful and supportive attitude towards every guest and colleague
• Supervises floor activity, and leads by example
• Maintains strong communication lines to the Event Managers and other Departments within the Hotel
• Fully adopts and promotes all Company Health & Safety and Sustainability policies and procedures to ensure a safe and responsible work environment
• Ensures targets are met and exceeded towards Meeting Planner Voice of Guest Survey Satisfaction, departmental productivity goals and Colleague Engagement opportunities
• Conducts on and off floor Performance Management including conducting colleague performance reviews
• Oversees and assists with Event Food & Beverage functions giving direction and training to service staff
• Creates a liaison between the Kitchen leaders/colleagues, Event colleagues and Convenors of a given function
• Monitors the Event Porters and Servers to ensure that all work is completed as required and specified on the function contracts
• Assists the Event Managers as required in office work (i.e. billing, liquor consumption, scheduling, staff assignment, conducting performance reviews etc.) and other duties to be delegated and outlined by the Event Managers
• Ensures that all Event equipment is maintained in perfect working condition
• Performs Server/Porter/Bartending/Cashiering duties as required
• Will be required to open or close the Banquet floor as business levels dictate
• Performs other related duties as assigned

Qualifications

• Post Secondary Degree in Hospitality or Food and Beverage Management an asset
• Minimum two years Event Leadership or Serving experience in a Luxury Event/Conference operation comparable to Fairmont Waterfront
• Must have strong, proven leadership qualities and excellent communication skills
• Ability to delegate tasks to team members and facilitate the completion. Encourages colleagues with positive motivation
• Completion of Level 1 or 2 First Aid course is an asset
• Must be a highly organized individual with the ability to handle a multitude of tasks, while maintaining composure, in an intense ever-changing environment
• Must be effective at handling concerns in the workplace including anticipating, preventing, identifying and problem solving when necessary
• Working knowledge of Microsoft Office, Sales & Catering Opera
• Able to lift/move heavy objects
• Must be flexible in terms of working hours and available for variety of shifts working full-time

Additional Information

Canadian work authorization.

Our commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

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