Chief Operating Officer, Canada

P2P; Canada; Remote; CAD 100,000 - 150,000; Full time

Job summary

Join Kraken as a Product Operations leader, directly overseeing Canadian business operations. You'll blend product delivery with strategic oversight while navigating a dynamic regulatory environment. Your expertise in managed operations and product scaling will help shape Kraken's growth in Canada.

Qualifications

• Significant experience in product operations or go-to-market roles in fintech or crypto.
• Demonstrated experience launching and scaling products in regulated environments.
• Track record of delivering projects under pressure.

Responsibilities

• Act as the functional COO for Kraken Canada, overseeing day-to-day operations.
• Lead product operations and manage regulatory audits and client lifecycle.
• Drive cross-functional execution on compliance deliverables and infrastructure upgrades.

Skills

Product operations

General management

Cross-functional execution

Fluency in crypto-native operations

Financial operations

Compliance navigation

Excellent communication

Job description

Building the Future of Crypto

Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.

What makes us different?

Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.

Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here.

As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures.

Become a Krakenite and build the future of crypto!

Proof of work

The team

We’re looking for a Product Operations leader to join Kraken and serve as the functional COO of Kraken Canada, owning the operational execution of our Canadian business. This role blends hands-on product delivery with strategic operational oversight. Additionally, the scope includes supporting Trade Operations and overseeing the operations of our MTL-licensed entities in the US.

You will be the connective tissue between Product, Engineering, Legal, Compliance, Finance, and external partners ensuring our regulated products go to market smoothly and scale reliably. This role is for a world-class operator, someone who’s built and scaled consumer-facing products, navigated regulated markets, led cross-functional teams, and partnered at the highest level to shape company strategy and execution.

The opportunity

• Act as the functional COO for Kraken Canada, overseeing day-to-day operations, regulatory audits, client lifecycle management, and market performance.

• Lead product operations for our global consumer trading products and Kraken Canada and our MTL-licensed U.S. states owning business readiness, and operational success.

• Partner with Product to deliver features that meet compliance and operational requirements across jurisdictions.

• Manage readiness and go-to-market of new products with a sharp eye on process scalability and internal controls.

• Drive cross-functional execution on roadmap milestones, compliance deliverables, and infrastructure upgrades.

• Work closely with our compliance teams to ensure audit-readiness and operational risk mitigation.

• Partner with Finance and Data to own forecast inputs, monitor cost-performance metrics, and support P&L clarity across regulated business units.

• Represent the operational side of Canada and U.S. in board, regulatory, and executive discussions.

• Champion a high-leverage operating model: define core metrics, improve systems, and elevate how Kraken builds and scales regulated products.

Skills you should HODL

• Significant experience in product operations, general management, or go-to-market roles, ideally in fintech, crypto, or regulated financial tech.

• Demonstrated experience launching and scaling products in regulated environments.

• Strong track record of cross-functional execution you’ve shipped with product teams and delivered under pressure.

• Fluency in crypto-native operations, including treasury flows, custody structure, and digital wallet architecture.

• Experience with financial operations: partnering with FP&A, understanding P&Ls, and tracking operational cost drivers.

• Comfortable working with compliance and legal, able to interpret regulation and map it to business processes.

• Able to navigate fast-changing environments while maintaining clarity, speed, and operational control.

• Excellent communicator across technical, executive, and external stakeholder audiences.

Nice to haves

• Experience operating under FINCEN, SEC, or CIRO frameworks.

• Former founder, GM, or COO in a fintech or crypto startup.

• Passion for retail investors and crypto adoption.

#LI-Remote #CANUS

This job is accepting ongoing applications and there is no application deadline.

Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.

We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!

As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

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