Chief Business Analyst - IT Wealth

Banque Nationale du Canada; Montreal (administrative region); Hybrid; CAD 95,000 - 125,000; Full time

Benefits offered by this job

Hybrid work model

Flexible schedule

Training programs

Health and wellness program

Employee Share Ownership Plan

Employee assistance program

Job summary

National Bank is seeking a Chief Business Analyst in Montreal within the IT Delivery Wealth Management - ADVICE train team. You’ll liaise with business and delivery teams, work in Agile mode, and be part of a squad delivering business and technology projects across sectors.

You’ll support product owners, define process scopes, lead workshops, model processes, ensure traceability, and contribute to change management and user testing while maintaining a flexible hybrid work environment.

Qualifications

• University degree in a related field and several years of relevant experience.
• Business analysis skills in a tech-based ecosystem.
• Experience in end-to-end transformation of business processes and change management.
• Knowledge of BPMN and Lean process mapping.
• Experience with testing scenarios and user support.
• Strong strategic, analytical, synthesis and communication skills.
• Knowledge of Agile methodologies (Scrum, Kanban, SAFe) and Jira/Confluence.

Responsibilities

• Support product owners, business line partners and IT teams in decision-making and deliveries.
• Define the scope of processes to be optimized and plan deliverables.
• Lead workshops with multiple stakeholders across levels.
• Model current and target processes per mapping practices.
• Carry out high-level and detailed impact analyses with experts.
• Identify, articulate, and write business, stakeholder, and solution requirements with traceability.
• Define and identify user test scenarios and support users with operational transfer.
• Propose change management strategies for users.

Skills

Impact analysis

Process mapping

Process improvement

Change management

Requirements management

Communication

Critical thinking

Organization

Problem solving

Meeting facilitation

Testing

Agile mindset

Education

University degree in a related field

Tools

Jira

Confluence

Job description

Area(s) of interest: Information technology

Location(s): Montreal

As a Chief Business Analyst in the IT Delivery Wealth Management - ADVICE train team at National Bank, you’ll liaise with business teams and delivery teams.

You’ll work in Agile mode and will be part of a squad that manages and delivers business and technology projects for different sectors. In this role, you’ll have the opportunity to use your business analysis skills to help implement new technologies and make a positive impact on our organization.

• Support product owners, business line partners and IT teams in their decision-making and deliveries
• Define the scope of processes to be optimized and proactively take charge of planning activities for the various deliverables
• Lead workshops with multiple stakeholders with varied levels and expertise
• Model current and target processes based on the Bank’s existing mapping practices
• Carry out high level and detailed impact analyses on all angles of processes, with the help of experts
• Know and apply best practices to identify, articulate, classify, and write business requirements, stakeholder requirements, and solution requirements (functional, non‑functional, informational, transitional), understand the links between them, and ensure their traceability (traceability matrix).
• Define and identify user test scenarios and support users with operational transfer
• Make proposals for change management strategies for users of the solution.

Your team

The IT team is made up of more than 2,300 proactive, collaborative experts who work with agility to seize opportunities, stay on the cutting edge of technology, and continuously improve our processes.

As part of the IT Delivery Wealth Management, you’ll be on a large team of colleagues, and you’ll report to the Asset Manager. We want to contribute to your quality of life by offering you as much flexibility as possible. For example, we offer a hybrid work environment along with a flexible schedule that you can adapt to your needs.

The Bank values ongoing development and internal mobility. Our personalized training programs with on‑the‑job learning help you to master your role and develop new fields of expertise. Tools such as the Data Academy, language training, Harvard Manage Mentor, coaching, and mentoring support are always available.

Prerequisites

• University degree in a related field and several years of relevant experience
• Business analysis skills in a tech‑based ecosystem
• Experience in the end‑to‑end transformation of business processes, change management and continuous improvement
• Knowledge of business process improvement and mapping: modeling, BPMN, Lean approach
• Experience with testing scenarios and user support
• Ability to think strategically, analytical, synthesis and communication skills
• Knowledge of Agile methodology (Scrum, Kanban, SAFe) and Atlassian suite tools (Jira, Confluence, ...)

Languages:

Reason to require this language: you will need to discuss frequently with our service providers or partners who speak a language other than French.

Skills

Banking Business Impact Analysis Business Process Improvement Business Process Mapping Change Management Communication Critical Thinking Information Analysis Organization Skills Problem Solving Requirements Management Testing Detail‑oriented Listening Meeting facilitation

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:

• Health and wellness program, including many options
• Employee Share Ownership Plan
• Employee and family assistance program
• Preferential banking services
• Involvement in community initiatives
• Virtual sleep clinic

We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting‑edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.

Making a bold move in a people‑first environment

We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier‑free and accessible environment to all employees.

We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?

Why work at National Bank?

For an environment that supports your career path

There are many varied opportunities for you to progress and develop, and move ahead in your career. This includes on‑the‑job learning and training, co‑development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.

For an inclusive and diverse environment

We foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued. We welcome all candidates! What can you bring to our team?