Chief Business Analyst IT Insurance sector

National Bank of Canada; Montreal; Hybrid; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Health benefits

Pension plan

Employee share ownership plan

Telemedicine services

Flexible work arrangements

Job summary

National Bank is seeking a Chief Business Analyst to accelerate the Insurance sector’s initiative, partnering with project managers, analysts, and developers to deploy value-driven solutions. You will shape the backlog, define project vision, and guide delivery across releases in a hybrid, people-first environment.

You will collaborate with diverse stakeholders, ensuring a customer-centric approach while managing ambiguity and complex business needs.

Qualifications

• Bachelor's degree in a related field with at least 5 years of relevant experience
• Insurance and finance expertise is an asset
• Knowledge of Agile methodologies (Scrum, Kanban, SAFe) and Atlassian tools (JIRA, Confluence)
• Strong interpersonal skills and ability to engage employees and stakeholders

Responsibilities

• Support partners in backlog definition, management and prioritization within Agile processes
• Contribute to project vision, directions and objectives
• Monitor backlog continuously and keep it updated and prioritized
• Ensure backlog understanding by analysts to document technical requirements for developers
• Help define scope and delivery strategy (releases) per business evolution
• Serve as a reference for developers and analysts on business needs
• Collaborate with project manager on scope, plans, budgets, risks and change management
• Participate in Agile ceremonies and related meetings
• Work with key stakeholders to align scope with planning artifacts
• Motivate and engage employees through strong interpersonal skills

Skills

Banking

Business Impact Analysis

Business Process Improvement

Business Process Mapping

Change Management

Critical Thinking

Detail-oriented

Insurance

Lean Thinking

Listening

Meeting facilitation

Organization Skills

Problem Solving

Requirements Management

Strategic Communications

Education

Bachelor's degree in related field

Tools

JIRA

Confluence

Job description

National Bank is looking for a Chief Business Analyst to support the acceleration plan for the Insurance sector. This person works primarily with project managers, functional analysts, developers and business experts. Working with these various partners, the Chief Business Analyst must ensure the deployment of solutions that meet the identified needs and objectives while maximizing the value generated.

The Chief Business Analyst is responsible for supporting partners in defining all the needs related to the project, feeding the product backlog and helping to prioritize it during the implementation activities. He or she must develop a great mastery of all business needs in order to be able to answer the questions of the multiple actors of the organization, in particular, functional analysts and developers. Finally, the Chief Business Analyst is responsible for the scope and activities related to its evolution during the implementation.

Your job

• Support business partners by coaching them in the definition, management and prioritization of the backlog as well as its involvement in the Agile value delivery process.
• Participate in the definition of the vision, orientations and objectives of the projects
• Continuous backlog monitoring: Help define and maintain the product backlog up to date and prioritized.
• Ensure the understanding of the product backlog by functional analysts in order to allow them to document the technical requirements for the development teams
• Help define, circumscribe and adapt the scope and delivery strategy (releases) according to the evolution of the business context and the objectives pursued.
• Act as a reference for developers and analysts for all questions related to business needs.
• Collaboration with the project manager on a multitude of aspects to ensure the alignment of scope elements with those of planning: Project plan, budgets, risk identification and mitigation, issue resolution, communication, change management.
• Active participation in Agile ceremonies and any other recurring meetings necessary for the smooth running of the project (Example: weekly divers).
• Work closely with key stakeholders: project manager, architects, developers, functional analysts and integrators.
• Mobilize employees and demonstrate exemplary interpersonal skills

Your team

ITOPS is more than 5,200 experts who work in an agile, proactive and collaborative manner to seize opportunities, stay on the cutting edge of technology and continuously improve processes.

Within the IT Insurance sector, you are part of a large team of more than 30 colleagues and report to the Senior Asset Manager. We aim to offer you maximum flexibility to promote your quality of life. This translates into a hybrid work environment, as well as a flexible and adaptable schedule.

The Bank values continuous development and internal mobility. Our personalized training programs, based on learning in action, allow you to master your craft and develop new areas of expertise. Tools such as the Data Academy, language training, the Harvard Learning Center and coaching and mentoring support are available to you at all times.

Prerequisites

• Bachelor's degree, related to industry, and five years of relevant experience
• Expertise in the field of insurance and finance, an asset
• Knowledge of Agile methodology (Scrum, Kanban, SAFe) and Atlassian tools (JIRA, Confluence, ...)
• Mastery of interpersonal relationships and the ability to generate employee engagement are essential for this role
• Be customer-centric, popularize and manage ambiguity or complexity.

Languages: French, English

Reason to require this language: you will need to discuss frequently with our service providers or partners who speak a language other than French.

Required skills: Banking, Business Impact Analysis, Business Process Improvement, Business Process Mapping, Change Management, Critical Thinking, Detail-oriented, Insurance, Lean Thinking, Listening, Meeting facilitation, Organization Skills, Problem Solving, Requirements Management, Strategic Communications

Your benefits

In addition to competitive compensation, upon hiring you'll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:

• Health and wellness program, including many options
• Flexible group insurance
• Generous pension plan
• Employee Share Ownership Plan
• Employee and family assistance program
• Preferential banking services
• Involvement in community initiatives
• Telemedicine service
• Virtual sleep clinic

We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees' ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.

Making a bold move in a people-first environment

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people's lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.

We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?

Join us!