Chef D’Équipe

TD; Calgary; On-site; CAD 74,000 - 112,000; Full time

Job summary

An established industry player is seeking a Chef D’Équipe to manage high-risk claims and deliver exceptional customer service. In this pivotal role, you will handle complex claims, negotiate with clients, and collaborate with internal and external partners to uphold service standards. With over four million clients relying on our comprehensive insurance products, your expertise will contribute to protecting Canadian families. If you have a passion for claims management and a commitment to customer satisfaction, this is the opportunity for you.

Qualifications

• 5+ years of relevant experience in claims management.
• HAAG certification or equivalent is an asset.

Responsibilities

• Handle complex, high-risk claims and negotiate with clients.
• Collaborate with partners to ensure excellent customer experience.

Skills

Claims Management

Negotiation Skills

Fraud Detection

Customer Service

Education

Undergraduate Degree

Job description

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Description Du Poste

TD Insurance, part of TD Bank Group (TD), is committed to providing legendary experiences and trusted advice to customers. We offer a wide range of products including credit protection, life, health, travel, home, and auto insurance. Serving over three million clients, our products and services are accessible through more than 1,000 TD branches and online.

Location: Calgary, Alberta, Canada

Hours: 35 hours/week

Sector: TD Assurance

Salary Range: $74,500 - $111,700 CAD

TD values fair and equitable compensation, growth opportunities, and skill development. Salaries vary based on skills, experience, and location. We encourage candidates to discuss compensation openly with recruiters.

Job Description

TD Insurance aims to protect clients from life's accidents with a comprehensive suite of insurance products. We are a leading provider in Canada for home, auto, critical illness, and health insurance, serving over four million clients.

Key Responsibilities

• Handle complex, high-risk claims, often taking over a year to resolve.
• Meet clients or witnesses in the field to obtain statements and negotiate claims.
• Collaborate with internal and external partners to ensure a legendary customer experience.
• Manage claims costs and identify potential fraud.
• Work with vendors to maintain service standards.

Qualifications and Experience

• Undergraduate degree preferred.
• 5+ years relevant experience.
• HAAG certification or equivalent is an asset.

About Us

As part of TD Group, we focus on caring for Canadian families by providing top advice, protection, and support. We innovate continuously and offer exciting career opportunities across the country.