Chatbot Developer

Pacer Group; Toronto; On-site; CAD 70,000 - 110,000; Full time

Job summary

Pacer Group is seeking a Chatbot Content Developer to review, analyze, and improve technical documentation used as chatbot knowledge sources. The role focuses on converting Confluence content into Markdown and documentation-as-code formats, and developing automation scripts for content conversion and migration.

You will collaborate with engineering and DevOps to enhance knowledge sources, addressing formatting, links, images, and metadata issues while applying Documentation-as-Code practices and

Qualifications

• 5+ years scripting/automation with Python or Java.
• Markdown documentation and Git-based repo experience.
• Confluence administration, migrations and content organization.
• Git, GitHub, Bitbucket and SCM familiarity.
• AI-assisted development tools experience.
• Documentation-as-Code practices and strong communication.

Responsibilities

• Review, analyze, and improve technical documentation for chatbot knowledge sources.
• Convert Confluence content into Markdown and documentation-as-code formats.
• Develop automation scripts for content conversion and migration.
• Collaborate with engineering and DevOps teams to improve chatbot knowledge sources.
• Resolve documentation issues related to formatting, links, images, and metadata.

Skills

Python/Java scripting

Markdown docs

Confluence administration

Git/SCM platforms

Automation scripting

GitHub Copilot / AI tools

Documentation as Code

Documentation/communication

Tools

Confluence

GitHub

Bitbucket

Job description

Chatbot Content Developer- Documentation Modernization AI Enablement will be responsible to Review| analyze| and improve technical documentation used as chatbot knowledge sources.

• Convert Confluence content into Markdown and documentation-as-code formats.
• Use GitHub Copilot and AI tools to improve documentation quality and structure.
• Develop and enhance automation scripts for content conversion and migration.
• Collaborate with engineering and DevOps teams to improve chatbot knowledge sources.
• Resolve documentation issues related to formatting| links| images| and metadata.

Skills:

• 5+ years of scripting/automation experience using Python or Java
• Strong experience with Markdown documentation and Git-based repositories
• Confluence administration, content organization, and migrations
• Git, GitHub, Bitbucket, and SCM platforms
• Content transformation and automation script development
• Hands-on experience with GitHub Copilot or AI-assisted development tools
• Documentation-as-Code practices
• Strong documentation and communication skills

EEOC Compliance:

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.

DISCLAIMER

AI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.