Chatbot Content Developer

Pacer Group; Brampton; On-site; CAD 70,000 - 100,000; Full time

Job summary

Pacer Group in Brampton, Canada seeks a Chatbot Content Developer to organize and maintain technical docs used as chatbot knowledge sources. You will script in Python or Java, automate content workflows, and ensure documentation is available in Markdown and docs-as-code formats.

Collaborating with engineering and DevOps, you will convert Confluence content, manage versions in Git repos, and apply AI-assisted tools to improve quality, structure, and consistency of knowledge sources for chatbot

Qualifications

• 5+ years scripting and automation experience (Python or Java).
• Markdown and documentation-as-code practices.
• Confluence administration and content organization.
• Git/GitHub/Bitbucket knowledge.
• Automation scripts for content transformation.

Responsibilities

• Review and improve technical documentation used as chatbot sources.
• Convert Confluence content into Markdown and docs-as-code formats.
• Use GitHub Copilot and AI tools to improve quality and structure.
• Develop automation scripts for content conversion and migration.
• Maintain docs in Git/GitHub/Bitbucket repositories.
• Collaborate with engineering and DevOps on documentation workflows.
• Troubleshoot formatting, links, images, metadata, and structure.
• Establish standards, templates, and best practices for content management.
• Support CI/CD workflows for doc publishing, validation, deployment.

Skills

Scripting & automation

Python

Java

Markdown

Confluence admin

Git/GitHub/Bitbucket

Automation scripts

GitHub Copilot

DevOps

Documentation

Tools

Confluence

Git

GitHub

Bitbucket

Job description

Application Deadline: October 30th, 2026

SKILLS REQUIRED.

We are looking for a Chatbot Content Developer with strong Python or Java scripting and automation experience to enhance, organize, and maintain technical documentation used as chatbot knowledge sources.

Required Skills & Experience

• 5+ years of scripting and automation experience using Python (preferred) or Java.
• Hands-on experience with Markdown and documentation-as-code practices.
• Experience with Confluence administration, content organization, page structures, and content migration.
• Strong working knowledge of Git, GitHub, Bitbucket, or similar source control management platforms.
• Experience developing automation scripts and content transformation utilities.
• Practical experience with GitHub Copilot or other AI-assisted development tools.
• Understanding of developer documentation, knowledge management, and content structuring.
• Familiarity with CI/CD pipelines and DevOps concepts.
• Excellent written communication, analytical, and documentation skills.

Key Responsibilities

• Review, analyze, and improve technical documentation used as chatbot knowledge sources.
• Convert Confluence content into Markdown and documentation-as-code formats.
• Leverage GitHub Copilot and AI-assisted development tools to improve documentation quality, consistency, and structure.
• Develop and enhance Python or Java automation scripts for content conversion, transformation, and migration.
• Maintain and manage documentation in Git, GitHub, or Bitbucket repositories.
• Collaborate with engineering and DevOps teams to optimize chatbot knowledge sources and documentation workflows.
• Troubleshoot documentation issues related to formatting, hyperlinks, images, metadata, and content structure.
• Establish documentation standards, templates, and best practices for content management.
• Support CI/CD workflows for documentation publishing, validation, and deployment.

EEOC Compliance:

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.

DISCLAIMER

AI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.