Charter Sales Representative

Starlink Aviation inc; Quebec; Remote; CAD 55,000 - 75,000; Full time

Benefits offered by this job

100% Remote

Flexible schedule

Experienced and dynamic team!

Competitive salary/ benefits

Job summary

Starlink Aviation inc is seeking a Charter Sales Representative to assist clients in arranging charter flights and delivering exceptional customer service throughout the process. You will respond to inquiries, coordinate flight logistics, and ensure a smooth, satisfying experience.

Responsibilities include interacting with clients via phone, email, and in-person, coordinating scheduling, aircraft selection, ground handling, catering, and ensuring all permits and licenses are in order.

Qualifications

• Experience in charter flight operations is a plus.
• Strong customer service mindset and problem-solving skills.

Responsibilities

• Interact with clients via phone, email, and in-person to understand travel needs and present charter flight options.
• Coordinate charter flight logistics including scheduling, aircraft selection, ground handling, and catering with internal teams and external partners.
• Ensure all documentation, permits, and licenses are in order for each flight.
• Build and maintain relationships with clients, charter brokers, and operators to foster loyalty and repeat business.
• Address issues before, during, or after flights; communicate proactively and collaborate with teams to resolve problems.
• Maintain accurate records of client interactions, bookings, and prepare reports and invoices as required.

Job description

As a Charter Sales Representative, your role will involve assisting our established and new client base in arranging charter flights and providing exceptional customer service throughout the entire process. You will focus on responding to inquiries, coordinating flight logistics, and ensuring a smooth and satisfying experience for our valued customers.

Your key responsibilities will include

• Interact with clients via phone, email, and in-person to understand their travel needs and provide information on available charter flight options. Respond promptly to inquiries, address concerns, and provide exceptional customer service at all times.


• Coordinate all aspects of charter flights, including flight scheduling, aircraft selection, ground handling, and catering arrangements. Liaise with internal teams and external partners to ensure seamless execution of charter flight logistics.


• Ensure all necessary documentation, permits, and licenses are in order for each charter flight.


• Build and maintain strong relationships with clients, charter brokers, and operators to foster customer loyalty and generate repeat business.


• Handle any issues or concerns that arise before, during, or after charter flights. Proactively find solutions, communicate effectively with clients, and collaborate with relevant teams to resolve problems and ensure client satisfaction.


• Maintain accurate and up-to-date records of client interactions, flight bookings, and prepare reports, invoices, and documentation as required.

Profile

If you have previous experience in charter flight operation and a passion for providing exceptional service to clients, the role of Charter Sales Representative offers an exciting opportunity to contribute to the success of Starlink Aviation charter flight operations.

Our offer

• 100% Remote


• Flexible schedule;


• Experienced and dynamic team!


• Competitive salary/ benefits.