Charter Sales Manager

Starlink Aviation inc; Quebec; On-site; CAD 45,000 - 75,000; Full time

Benefits offered by this job

Remote work

Flexible schedule

Dynamic team

Competitive compensation

Job summary

Starlink Aviation inc is hiring a Charter Operations Advisor to coordinate and support charter flights end-to-end from a remote setting.

You will interact with clients by phone, email, and in person to understand travel needs, schedule flights, liaise with partners, handle documents and licenses, and ensure flawless execution.

The role offers 100% remote work, flexible hours, and a collaborative team with competitive compensation.

Qualifications

• 2-3 years experience in charter services or related fields.
• Strong oral and written communication in both French and English.
• Attention to detail and strong organizational skills.
• Familiarity with aviation regulations and charter flight operations.
• Ability to work under pressure and manage multiple tasks.
• Customer-oriented mindset and passion for exceptional service.
• Proficiency with computer software and systems used in charter operations.
• Flexibility to work irregular hours and handle last-minute changes or emergencies.

Responsibilities

• Interact with clients by phone, email, and in person to understand travel needs and provide information on charter flight options.
• Coordinate all aspects of charter flights, including scheduling, aircraft selection, ground handling, and catering; liaise with internal teams and external partners.
• Ensure all documents, permits, and licenses are in order for each charter flight.
• Establish and maintain relationships with clients, brokers, and operators to build loyalty and repeat business.
• Address issues before, during, or after flights; communicate effectively and collaborate with teams to resolve issues and guarantee client satisfaction.
• Maintain accurate records on client interactions and flight bookings; prepare reports, invoices, and documentation as needed.

Skills

Communication skills

Bilingual French/English

Attention to detail

Organizational skills

Aviation regulations knowledge

Customer service mindset

Proficiency with charter software

Flexibility to work irregular hours

Experience in aviation, travel, or CX

Job description

Your main responsibilities will be as follows:

• Interact with clients by phone, email, and in person to understand their travel needs and provide them with information on available charter flight options. Respond promptly to inquiries, address concerns, and provide exceptional customer service at all times.
• Coordinate all aspects of charter flights, including flight scheduling, aircraft selection, ground handling, and catering. Liaise with internal teams and external partners to ensure the flawless execution of charter flight logistics.
• Ensure that all necessary documents, permits, and licenses are in order for each charter flight.
• Establish and maintain strong relationships with clients, charter brokers, and operators to build customer loyalty and generate repeat business.
• Address any issues or concerns that arise before, during, or after chartered flights. Proactively find solutions, communicate effectively with clients, and collaborate with relevant teams to resolve issues and guarantee client satisfaction.
• Maintain accurate and up-to-date records on client interactions and flight bookings, and prepare reports, invoices, and documentation as needed.

Required qualifications

• Prior experience in the aviation, travel, or customer service field, preferably 2-3 years in charter services;
• Excellent communication and interpersonal skills;
• Strong oral and written communication skills in both languages (French and English);
• Attention to detail and organizational skills;
• Familiarity with aviation regulations and charter flight operations;
• Demonstrate determination and resilience in high-pressure environments;
• Ability to work under pressure and manage multiple tasks simultaneously;
• Customer-oriented mindset and passion for providing exceptional service;
• Proficiency in computer software and systems used in charter operations;
• Flexibility to work irregular hours and handle last-minute changes or emergency situations.

If you have prior experience in charter flight operations and a passion for providing exceptional service to clients, this position offers an exciting opportunity to contribute to the success of Starlink Aviation's charter flight operations.

Our offer

• 100% Remote Work;
• Flexible schedule;
• Experienced and dynamic team!
• Competitive salary/benefits.