Change Manager

FP Inc.; Toronto; Hybrid; CAD 83,000 - 107,000; Full time

Job summary

FP Inc. is seeking a Change Manager to support end-to-end change management for CID&A strategic initiatives in Downtown Toronto. The role involves working in a hybrid setup with applicants having 5-8 years of experience in management, project delivery, communications and training.

You will lead end-to-end change for CID&A initiatives, develop integrated change plans with milestones and success metrics, and drive adoption of new tools, processes and ways of working across multiple teams.

Qualifications

• 5-8 years of experience in management, project delivery, communications, and training.
• Strong understanding of change management principles, methodologies, and industry trends.
• Experience supporting strategic initiatives and change plans that drive measurable outcomes, preferably in tech or data-driven environments.

Responsibilities

• Support end-to-end delivery of change management activities for CID&A initiatives.
• Collaborate with cross-functional teams and stakeholders across CID&A and Business Lines.
• Design and implement change management strategies, including stakeholder engagement, communications, training, readiness and adoption tactics.

Skills

Change management

Project delivery

Stakeholder engagement

Training & communications

Education

Post-undergraduate degree in Business/Marketing/Communications or related

Tools

Microsoft Office

SharePoint

Job description

JOB DESCRIPTION

Location: Hybrid (Downtown, Toronto)

Duration: 12 months

Our client, a leading financial institution in Downtown Toronto, is looking for a Change Manager to support the end-to-end delivery of change management activities for key CID&A strategic initiatives. The successful candidate will have the opportunity to work with one of the Top 5 Banks in Canada.

Typical Day in role:

• Support the end-to-end delivery of change management activities for key CID&A strategic initiatives.
• Contribute to the execution of complex, cross functional programs and projects, collaborating with multiple teams and stakeholders across CID&A and the Business Lines.
• Design and implement change management strategies and plans aligned to CID&A priorities, including stakeholder engagement, communications, training, readiness, and adoption tactics.
• Partner with key stakeholders to develop integrated change plans, including work‑back schedules, milestones, success metrics, and key change tactics.
• Lead end-to-end change management for small to medium scale CID&A initiatives, or own specific change workstreams within larger, enterprise level initiatives.
• Plan and execute change enablement tactics to drive adoption of new tools, processes, and ways of working, including:
• Communications and storytelling
• Impact and readiness assessments
• Training and enablement approaches
• Stakeholder engagement and feedback loops
• Definition and tracking of success criteria
• Build and maintain strong, collaborative relationships with CID&A teams and Business Line partners to support consistent and effective change delivery.
• Manage multiple workstreams simultaneously, including facilitating problem-solving sessions, workshops, and interviews with cross-functional stakeholders and subject matter experts.
• Contribute to the adoption and operationalization of the CID&A strategy, supporting alignment across initiatives, priorities, and stakeholder groups.
• Support ad hoc projects and initiatives as required.

Must-Have Skills:

• 5-8 years of relevant experience, primarily in management, project delivery, communications, and training.
• Strong understanding of change management principles, methodologies, and industry trends.
• Proven experience supporting the execution of strategic initiatives and change plans that drive measurable business outcomes, preferably in a technology or data-driven environment.

Nice-To-Have Skills:

• Knowledge of Prosci Change Management methodology
• Spanish proficiency

Soft Skills :

• Demonstrated ability to communicate clearly and effectively at all levels, both written and verbal, with the flexibility to move between strategic storytelling and tactical messaging.
• Excellent writing, editing, and presentation skills; experience with layout, design, proofreading, and executive level materials is an asset.
• Ability to deliver results in a fast paced, complex, and evolving environment, managing multiple priorities with minimal supervision.
• Strong stakeholder and relationship management skills, with experience operating in a matrixed organization.
• High level of curiosity, adaptability, and creative problem-solving mindset.
• Proficiency in Microsoft Office tools, including Word, Excel, PowerPoint, and SharePoint.
• A positive, proactive attitude with a willingness to roll up your sleeves, work independently, and collaborate as part of a team.

Education:

• Post-undergraduate degree in Business, Marketing, Communications or related discipline.

FP Inc. is committed to creating an inclusive environment where all team members and clients feel like they belong. In accordance with the requirements set out in the Employment Standards Act, FP Inc. hereby declares that AI is utilized in the screening process for this position. The hourly compensation range for this role is C$60 - C$78. We seek applicants with a wide range of abilities, and we provide an accessible candidate experience. We advocate for you and welcome anyone regardless of race, colour, religion, national origin, sex, physical or mental disability, or age.