Manager, Change Management

Procom; Toronto; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

Procom in Toronto, Ontario, is seeking a Manager, Change Management for a 12-month contract. This role is hybrid with 2 days in the client’s Toronto office and offers exposure to CID&A strategic initiatives.

You will design and deliver integrated change management strategies, lead cross-functional programs, and partner with stakeholders to drive adoption, readiness, and measurable outcomes.

Qualifications

• 5–8 years of experience in management, project delivery, communications and training.
• Strong understanding of change management principles, methodologies and trends.
• Experience in a technology or data-driven environment.
• Proven ability to drive measurable business outcomes through change initiatives.

Responsibilities

• Support the end-to-end delivery of change management activities for CID&A strategic initiatives.
• Design and implement change management strategies and plans with stakeholder engagement, communications, training, readiness and adoption.
• Lead end-to-end change management for small to medium CID&A initiatives or own change workstreams within larger programs.
• Partner with CID&A teams and Business Line partners to ensure consistent and effective change delivery.

Skills

Change management

Stakeholder engagement

Project delivery

Communications

Tools

Prosci

Job description

Manager, Change Management:On behalf of our Banking client, Procom is searching for a Manager, Change Management for a 12-month role. This position is a hybrid position with 2 days onsite at our client’s Toronto office.Manager, Change Management - Job Description:The Manager, Change Management plays a critical role in enabling the successful execution of strategic initiatives and transformative programs across CID&A by ensuring effective change enablement, adoption, and sustained outcomes. This role involves designing and delivering integrated change management strategies in collaboration with business and technology stakeholders.Manager, Change Management - Responsibilities:• Support the end-to-end delivery of change management activities for key CID&A strategic initiatives.• Contribute to the execution of complex, cross-functional programs and projects, collaborating with multiple teams and stakeholders.• Design and implement change management strategies and plans aligned to CID&A priorities, including stakeholder engagement, communications, training, readiness, and adoption tactics.• Partner with key stakeholders to develop integrated change plans, including work-back schedules, milestones, success metrics, and key change tactics.• Lead end-to-end change management for small to medium scale CID&A initiatives or own specific change workstreams within larger, enterprise-level initiatives.• Plan and execute change enablement tactics to drive adoption of new tools, processes, and ways of working.• Build and maintain strong, collaborative relationships with CID&A teams and Business Line partners to support consistent and effective change delivery.• Manage multiple workstreams simultaneously, including facilitating problem-solving sessions, workshops, and interviews with cross-functional stakeholders and subject matter experts.Manager, Change Management - Mandatory Skills:• 5-8 years of relevant experience in management, project delivery, communications, and training.• Strong understanding of change management principles, methodologies, and industry trends.• Proven experience supporting the execution of strategic initiatives and change plans that drive measurable business outcomes.• Experience in a technology or data-driven environment.• Strong stakeholder engagement skills.Manager, Change Management – Nice-to-Have Skills:• Knowledge of Prosci Change Management methodology.• Spanish proficiency.Manager, Change Management – Assignment Length:This is a 12-month contract position with the possibility of extension.Manager, Change Management - Start Date:ASAP.Manager, Change Management - Assignment Location:Toronto, Ontario, Canada with a hybrid work arrangement requiring 2 days in the office.This posting is for an existing vacancy.This employer uses both human and technology-assisted tools to support candidate screening and assessment. Final hiring decisions are made by people.