Change Management Lead, Claims (16-Month Hybrid)

Co-operators; Canada; Hybrid; CAD 73.000 - 121.000; Vollzeit

Benefits dieser Stelle

Training and development opportunities

Flexible work options

Holistic well-being

Volunteer opportunities

Zusammenfassung

Co-operators in Canada is seeking a Change Management Consultant for the Claims team on a 16-month temporary basis. The role combines change management leadership with communication planning, and requires English with French an asset; hybrid work with 2 days in office.

You will collaborate with claims leaders to drive adoption of changes, identify people-side risks, develop readiness assessments, and integrate change plans into project schedules.

Qualifikationen

• 3-5 years of change management experience and a demonstrated history of success on projects.
• Three (3) years of insurance, financial services or related experience and/or knowledge of claims business operations, supporting business processes, practices and systems.
• Excellent communication (verbal and written), facilitation , and presentation skills.
• Demonstrated ability to build trust-based relationships and influence outcomes at a senior leadership level.
• Certification in Prosci required. ACMP or other change management methodologies are an asset.

Aufgaben

• Lead development of change management and communications plans, and participate in the development of business readiness strategy and planning, business processes, and training plans.
• Work with Claims partners to identify potential people-side risks, anticipate issues and develop specific plans to mitigate or address the concerns, and apply a structured change management approach and methodology to support and enhance the people side of change.
• Facilitate, assess, identify and recommend actions, tools and activities to drive faster adoption of change. This includes opportunities in our knowledge, competency, expertise and skillsets required to be successful in our new reality.
• Provide leadership in the seamless integration of change management plans into project plans at all levels of the Claims organization.
• Support the development and delivery of impact assessment information to Claims partners and work closely with stakeholders to ensure effective integration of impact assessment findings.
• Accountable to support Claims partners in the use of readiness assessments, evaluating results and presenting findings. Develop and alter change plans to ensure that gaps are managed and that change is implemented, reinforced and sustained.

Kenntnisse

Change management

Communication

Facilitation

Presentation skills

Jobbeschreibung

Co-operators in Canada is seeking a Change Management Consultant for the Claims team on a 16-month temporary basis. The role combines change management leadership with communication planning, and requires English with French an asset; hybrid work with 2 days in office.

You will collaborate with claims leaders to drive adoption of changes, identify people-side risks, develop readiness assessments, and integrate change plans into project schedules.