Senior Claims Learning Coach (8 Month Temporary)

Co-operators; Canada; Hybrid; CAD 73.000 - 121.000; Vollzeit

Benefits dieser Stelle

Training & development

Flexible work options

Well-being programs

Volunteer opportunities

Zusammenfassung

CGIC is seeking a Senior Claims Learning Coach to curate content, deliver training, and coach the claims team to improve proficiency. You will partner with the Learning & Development group and leaders to create a high-impact learner experience that enhances client service and employee development.

Requirements include two years of coaching/supervisory experience, at least five years in claims, and pursuing Chartered Insurance Professional designation with provincial licenses.

Qualifikationen

• Two years of coaching or supervisory experience mentoring staff.
• Minimum five years of discipline-specific experience.
• Chartered Insurance Professional designation or pursuing it; provincial licenses.
• Experience with manual reserving, policy wordings, and insurance regulations.
• Ability to coach staff and provide actionable feedback to transfer knowledge.

Aufgaben

• Partner with Claims Learning to deliver training and workshops as SME.
• Evaluate learners via assessments and feedback to ensure learning transfer.
• Coach learners through ambiguous situations to enable autonomous decision making.
• Deliver exceptional client service following claims standards during interactions.
• Collaborate with leaders to identify learning needs and provide guidance to supervisors.

Kenntnisse

Coaching

Supervisory experience

Client service

Communication

Critical thinking

Mentoring

Ausbildung

Chartered Insurance Professional designation

Provincial adjuster licenses

Jobbeschreibung

Company: CGIC
Department: Claims
Employment Type: Temporary Full-Time (8 months)
Work Model: Hybrid (2 days in office)
Language: English is required, French is an asset.
Additional Information: This/these role(s) is/are currently vacant

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients.

As a Senior Claims Learning Coach, you will support content curation, training delivery, and coaching claims to develop talent and proficiency within the team. You will work closely with the Claims Learning and Development Team, leaders and colleagues on the delivery of an impactful learner experience contributing to exceptional client service, goal achievement and employee development

How you will create impact:

• Partnering with Claims Learning to co-facilitate and/or participate in training and workshops where content requires Subject Matter Expert.
• Leading the evaluation of learners through training assessments, observation and feedback sessions, ensuring foundational learning transfer and support the transition to business as usual with seamless transition to technical leader.
• Providing coaching to learners through ambiguous situations driving autonomous decision making to resolve claims.
• Providing exceptional client service in accordance with claims service and quality standards during phone and/or field interactions.
• Partnering with leaders, learners and Claims Learning to determine critical areas requiring learning resources and skills development and feedback to Technical Supervisors during the learning phase.

To join our team:

• You have two years of coaching or supervisory experience with demonstrated ability to mentor, coach and contribute to the learning and development of staff.
• You have a minimum 5 years of discipline specific experience.
• You have or working towards your Chartered Insurance Professional designation. You have or working towards the Provincial adjuster licenses.
• You have experience with manual reserving processes and guidelines and expert knowledge of policy wordings, legislation and regulations and comprehensive knowledge of insurance policies.
• You have the demonstrated ability to mentor, coach and contribute to the development of staff by supporting people to take risks and experiment through prompt and specific feedback.
• You have the demonstrated ability to interpret and explain complex situations/concepts using simple and precise language to drive effective knowledge and skill transfer.

How you will succeed:

• You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.
• You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
• You have strong communication skills to clearly convey messages and explore diverse points of view.
• You build trusting relationships and provide guidance to support the development of colleagues.

What you need to know:

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options to support personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Volunteer opportunities to give back to your community.

Salary information

Expected salary range $72,847 - $121,411(min-max, full range).

Salary placement

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.