Centre Bar Server

River Cree Resort & Casino; City of Spruce Grove; On-site; CAD 32,000 - 52,000; Full time

Benefits offered by this job

Shuttle service from West Edmonton

Circle of Service program

Progressive team environment

Skilled Management team

Job summary

River Cree Resort & Casino in Canada is seeking a Server to provide attentive service for prepared foods and drinks to casino guests. You will take orders, assist with selections, and ensure guest satisfaction while managing payments and safety protocols.

The role requires cocktail service experience and adherence to health and safety standards within a fast-paced environment. Competitive benefits and shuttle service are offered.

Qualifications

• Customer service experience in a hospitality setting.
• Ability to handle cash accurately and efficiently.
• Strong teamwork and communication with guests and staff.

Responsibilities

• Prepare tables or counters for meals.
• Stock the service area with supplies.
• Greet customers, present menus and help select items.
• Record orders and coordinate with kitchen and bar.
• Serve orders and check customer satisfaction.
• Handle bills and take payments from guests.
• Follow Health and Safety requirements.

Skills

Customer service

Cash handling

Team player

Communication skills

Job description

A structured Server role is critical to serve prepared foods and drinks to casino guests. The server will typically spend the most time with guests during their stay at the casino.

Reporting to the Food & Beverage Manager, the Server will be responsible for collecting food and drink orders from guests. This will include collecting special dining requests they may have. They will also assist guests to choose selections they would enjoy and answer questions regarding allergy alerts. He/she will bill and collect cash after meals from guests.

• Prepare tables or counters for meals.
• Stock the service area with supplies (e.g. coffee, glassware).
• Greet customers, present menus and/or help customers to select menu items.
• Inform customers about daily specials.
• Record orders and place them with the kitchen and bar.
• Pick up and serve orders.
• Check that customers are enjoying their meals and correct any problems.
• Suggest and serve desserts and beverages.
• Clean and re-set tables.
• Tabulate and present bills for payment.
• To look out for the safety of yourself, co-workers and to follow all Health and Safety requirements in the workplace.
• All other duties as assigned
• Cocktail Service Experience is a must
• AGLC - Proserve/Protect preferred
• Mathematic Skills Basic math may be needed to verify cash receipts.
• Customer Service Skills Servers need proper customer service skills as they have a lot of interaction with guests and must deal with a number of special requests.
• Physical Coordination The server must have the ability to move food trays effectively across the restaurant floor. Trays loaded with food may be as heavy as 15lbs.
• Communication Skills Reading, writing, speaking, and listening are important for the server to communicate effectively to guests, kitchen staff, and food and beverage helpers.
• Able to work as a part of a team.
• Albe to work with little supervision.
• Ability to work calmly under pressure.
• The schedule for this position may vary and would require the ability to work shift work, late nights, weekends and holidays.

WE OFFER

• A competitive wage and excellent benefits.
• Shuttle service from West Edmonton location.
• All associates participate in our “Circle of Service” program which rewards and empowers individuals who provide outstanding customer service.
• An opportunity to work within a progressive, exciting team environment.
• An opportunity to work with a skilled Management team.