Tap 25 Server (PM)

River Cree Resorts & Casino; Edmonton; On-site; CAD 19,000 - 30,000; Full time

Benefits offered by this job

Shuttle service

Circle of Service program

Competitive wage and benefits

Progressive team environment

Skilled Management team

Job summary

River Cree Resorts & Casino is seeking a structured Server to deliver prepared foods and drinks to Tap 25 guests. The server will typically spend the most time with guests during their stay, greeting, taking orders, and ensuring a positive dining experience.

The position requires 2-3 years of dining experience, AGLC Proserve/Protect preferred, and strong customer service with the ability to multitask and remain calm under pressure. Schedule may include late nights, weekends and holidays.

Qualifications

• 2-3 years experience in a dining establishment.
• AGLC – Proserve/Protect preferred.
• Math skills for cash handling may be needed.
• Strong customer service skills for guest interaction and handling requests.

Responsibilities

• Prepare tables or counters for meals.
• Stock the service area with supplies.
• Greet customers, present menus and assist in item selection.
• Inform customers about daily specials.
• Record orders and relay to kitchen and bar.
• Serve orders and clear tables.
• Monitor guest satisfaction and address issues.
• Suggest and serve desserts and beverages.
• Tabulate and present bills for payment.
• Follow health and safety requirements.

Skills

Proserve/Protect (AGLC)

2-3 years experience

Basic math

Customer service

Team player

Calm under pressure

Multi-tasking

Excellent communication

Self-confidence

Appearance standards

Willing to help

Organization

Job description

Overview

A structured Server role is critical to serve prepared foods and drinks to Tap 25 guests. The server will typically will spend the most time with guests during their stay at Tap 25.

Responsibilities

• Prepare tables or counters for meals.
• Stock the service area with supplies (e.g. coffee, glassware).
• Greet customers, present menus and/or help customers to select menu items.
• Inform customers about daily specials.
• Record orders and place them with the kitchen and bar.
• Pick up and serve orders.
• Check that customers are enjoying their meals and correct any problems.
• Suggest and serve desserts and beverages.
• Clean and re-set tables.
• Tabulate and present bills for payment.
• To look out for the safety of yourself, co-workers and to follow all Health and Safety requirements in the workplace.
• All other duties as assigned

Qualifications

• 2-3 years’ experience in a dining establishment
• AGLC – Proserve/Protect preferred
• Mathematic Skills: Basic math may be needed to verify cash receipts.
• Customer Service Skills: Servers need proper customer service skills as they have a lot of interaction with guests and must deal with a number of special requests.
• Physical Coordination: The server must have the ability to move food trays effectively across the restaurant floor. Trays loaded with food may be as heavy as 15lbs.
• Communication Skills: Reading, writing, speaking, and listening are important for the server to communicate effectively to guests, kitchen staff, and food and beverage helpers.
• Able to work as a part of a team.
• Able to work with little supervision.
• Ability to work calmly under pressure.
• Enthusiastic and outgoing, positive and upbeat
• Good organization and multi-tasking skills
• Pleasant and accommodating, willing to go the extra mile
• Sincere desire to please
• Sense of urgency and work ethic
• Calm and organized demeanor
• High level of self confidence
• Believes selling is a service
• Believes work can be fun
• Team oriented
• Admits what they don't know and will ask for help
• Appearance standard
• Remains calm under pressure
• Organization and planning

The schedule for this position may vary and would require the ability to work shift work, late nights, weekends and holidays.

WE OFFER

• A competitive wage and excellent benefits.
• Shuttle service from West Edmonton location.
• All associates participate in our “Circle of Service” program which rewards and empowers individuals who are able to provide outstanding customer service.
• An opportunity to work within a progressive, exciting team environment.
• An opportunity to work with a skilled Management team.