Tap 25 Server (PM)

River Cree Resort & Casino; City of Spruce Grove; On-site; CAD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive wage

Health benefits

Shuttle service from West Edmonton

Circle of Service program

Job summary

River Cree Resort & Casino is seeking a friendly Server for Tap 25 to deliver food and drinks and provide attentive service to guests. You will greet guests, take orders, and ensure a smooth dining experience in a fast-paced environment.

The role requires 2–3 years in a dining setting, strong customer service skills, and the ability to work late nights, weekends, and holidays. Proserve certification is preferred. A competitive wage and benefits are offered during shift work.

Qualifications

• 2–3 years of experience in a dining establishment.
• AGLC Proserve/Protect certification preferred.
• Basic math skills for handling cash receipts.
• Excellent customer service and communication abilities.
• Ability to work calmly under pressure and as part of a team.

Responsibilities

• Greet customers, present menus and help select items.
• Record orders and relay to kitchen and bar.
• Prepare tables or counters for meals and stock service area.
• Serve beverages and desserts; check guest satisfaction.
• Tabulate and present bills and process payments.
• Clean and reset tables and maintain a tidy service area.
• Follow Health and Safety requirements in the workplace.
• Work as part of a team and adapt to shift work.
• Assist with other duties as assigned.

Skills

Customer service

Communication

Teamwork

Cash handling

Multitasking

Shift flexibility

Attention to detail

Tools

ProServe Certification

Job description

A structured Server role is critical to serve prepared foods and drinks to Tap 25 guests. The server will typically will spend the most time with guests during their stay at Tap 25.

• Prepare tables or counters for meals.
• Stock the service area with supplies (e.g. coffee, glassware).
• Greet customers, present menus and/or help customers to select menu items.
• Inform customers about daily specials.
• Record orders and place them with the kitchen and bar.
• Pick up and serve orders.
• Check that customers are enjoying their meals and correct any problems.
• Suggest and serve desserts and beverages.
• Clean and re-set tables.
• Tabulate and present bills for payment.
• To look out for the safety of yourself, co-workers and to follow all Health and Safety requirements in the workplace.
• All other duties as assigned
• 2-3 years’ experience in a dining establishment
• AGLC - Proserve/Protect preferred
• Mathematic Skills Basic math may be needed to verify cash receipts.
• Customer Service Skills Servers need proper customer service skills as they have a lot of interaction with guests and must deal with a number of special requests.
• Physical Coordination The server must have the ability to move food trays effectively across the restaurant floor. Trays loaded with food may be as heavy as 15lbs.
• Communication Skills Reading, writing, speaking, and listening are important for the server to communicate effectively to guests, kitchen staff, and food and beverage helpers.
• Able to work as a part of a team.
• Able to work with little supervision.
• Ability to work calmly under pressure.
• Enthusiastic and outgoing, positive and upbeat
• Good organization and multi-tasking skills
• Pleasant and accommodating, willing to go the extra mile
• Sincere desire to please
• Sense of urgency and work ethic
• Calm and organized demeanor
• High level of self confidence
• Believes selling is a service
• Believes work can be fun
• Team oriented
• Admits what they don't know and will ask for help
• Appearance standard
• Remains calm under pressure
• Organization and planning

The schedule for this position may vary and would require the ability to work shift work, late nights, weekends and holidays.

WE OFFER

• A competitive wage and excellent benefits.
• Shuttle service from West Edmonton location.
• All associates participate in our “Circle of Service” program which rewards and empowers individuals who are able to provide outstanding customer service.
• An opportunity to work within a progressive, exciting team environment.
• An opportunity to work with a skilled Management team.