Centralized Account Management Representative

irvingoil; San Juan de Terranova; On-site; CAD 48,000 - 60,000; Full time

Benefits offered by this job

Work onsite – Saint John NB

Incentive bonus plan

Pension plan

Parking allowance

Flexible Benefits Plan

Paid Vacation

Wellness Support

Volunteer day & donation matching

Job summary

Irving Oil is seeking a Centralized Account Management Representative in Saint John, NB, to grow an existing commercial portfolio and boost gross margins.

The role centers on territory development, customer relationship management, and data-driven reporting to meet sales targets and optimize product penetration. 3–5 years in sales/customer service and a business background are preferred, with a focus on PSA and profitability. This is a full-time, on-site position.

Qualifications

• Post-secondary education in Business, Commerce, or equivalent experience.
• 3-5 years equivalent experience in customer service and sales.
• Experience in the petroleum industry is an asset.
• Experience in Salesforce is an asset.

Responsibilities

• Develop understanding of an assigned territory and growth opportunities.
• Collaborate with sales leadership to execute programs and drive portfolio performance.
• Prioritize high-value accounts and foster loyalty to increase retention.
• Contact high-value customers to understand product needs and drive opportunities to closure.
• Facilitate resolution of pricing concerns and conduct account reviews.
• Review current commercial reporting and portfolio dashboards monthly.
• Prepare and report sales performance to leadership.

Skills

MS Office Suite

Strong communication

Analytical thinking

Detail oriented

Education

Bachelor's in Business Administration

Tools

Salesforce

Job description

As a Centralized Account Management Representative, you will be responsible for managing an existing portfolio and driving sales growth within our commercial customer network. Your goal will be to ensure that volume and general management for the accounts is on target and to assist in developing strategies to improve gross margins, volume growth and increase product penetration in their assigned territory. Your success will be evident in your capability to acquire new business opportunities within the existing portfolio and on your ability to build relationships with our newer customers while maintaining our existing relationships while providing a focus on territory development, portfolio management, customer relationship management and reporting.

What We Offer:

• Work Environment - Work onsite at our Crown Street location in Saint John, NB with access to our fitness facility
• Competitive Compensation - Including an incentive bonus plan, pension plan, and parking allowance
• Flexible Benefits Plan – In effect from day one and offers three levels of coverage to select from to meet your unique, personal needs
• Paid Vacation - Plus an annual option to purchase additional vacation, too
• Wellness Support – With an annual wellness allowance, paid personal care days, and a 24/7 Employee & Family Assistance Program
• Opportunity to give back to some amazing causes in our community - Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program

Your Responsibilities:

• Develop an understanding of an assigned territory that includes opportunities for growth, product penetration, competitors and alternative fuels and develop territory objectives to drive achievement of portfolio management goals and targets
• Work collaboratively with sales leadership to execute marketing programs that drive achievement of sales targets and drive portfolio performance by developing strategies to improve gross margins, increase volumes, minimize customer attrition, and increase product penetration
• Implement tactics to improve gross margin and volume and work collaboratively with sales management to prioritize high-valueaccounts and develop tactics to foster loyalty and increase customer retention
• Proactively contact high-value customers to understand evolving product needs and build deeper relationships with decision makers and influencers and be able to identify and drive new opportunitiesto successful closure to increase share of wallet
• Facilitate the expedient resolution of issues and pricing concerns and conduct annual customer relationship reviews with high-value accounts
• Review of current commercial reporting suite and report out (monthly volume variance reporting, inactive forecasting report, fixed pricing reports, zero purchasers, early detection, near miss, GM Reports, portfolio reports, scorecard review by portfolio)
• Prepare and report sales performance to sales leadership and participate in sales management meetings

Your Skills:

• Advanced proficiency with MS Office Suite; Word, Excel, PowerPoint
• Strong verbal and written communication skills
• An analytical mind and inclination for problem-solving
• Detail oriented; willing to chase discrepancies to the root

Your Experience:

• Post-secondary education in Business, Commerce, or equivalent experience
• 3-5 years equivalent experience in customer service and sales
• Experience in the petroleum industry considered an asset
• Experience in Salesforce application considered an asset

The expected salary range for this position is $47,840 -$59,800. Placement within range will be based on relevant experience, qualifications, and skills.

Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that’screated when our people from different backgrounds, identities, cultures and experiences share their unique perspectives.Diversity is key to our success and inclusion is everyone’s responsibility.

Job Requirements - Work Experience

Sales

Job Requirements - Education

Bachelors: Business Administration