Cemetery Branch Administrator — Compassionate Operations

Arbor Memorial Inc.; Victoria; On-site; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Health & wellness resources

Pension plan

Career growth opportunities

Job summary

Arbor Memorial Inc. is seeking a Branch Administrator for Hatley Memorial Gardens in Victoria, BC. This full-time role supports families by managing contracts, data entry, and general office tasks in a respectful remembrance-focused environment.

The position emphasizes customer service, reliable task management, and the ability to handle multiple priorities, including workflow during weekends when required. 35-hour work week with overtime as needed.

Qualifications

• College diploma or equivalent is required.
• 2+ years of office administration experience.
• Strong MS Office skills (Word & Excel).
• Excellent customer service abilities are essential.
• Reliable, independent worker who can work under pressure and meet deadlines.
• Strong communication with all levels of the organization.
• Able to organize and manage multiple tasks simultaneously.
• Attention to detail and strong data-entry skills.

Responsibilities

• Provide outstanding customer service to families served.
• Answer inquiries and greet customers; route questions as needed.
• Process cemetery contracts and amendments; handle transfers.
• Prepare paperwork for cremation and interment services; data entry.

Skills

MS Office

Customer Service

Data entry

Organizational skills

Communication

multitasking

Detail orientation

Education

College diploma or equivalent

Job description

Arbor Memorial Inc. is seeking a Branch Administrator for Hatley Memorial Gardens in Victoria, BC. This full-time role supports families by managing contracts, data entry, and general office tasks in a respectful remembrance-focused environment.

The position emphasizes customer service, reliable task management, and the ability to handle multiple priorities, including workflow during weekends when required. 35-hour work week with overtime as needed.