Cemetery Branch Administrator

Arbor Memorial Inc.; Victoria; On-site; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Health & wellness resources

Pension plan

Career growth opportunities

Job summary

Arbor Memorial Inc. is seeking a Branch Administrator for Hatley Memorial Gardens in Victoria, BC. This full-time role supports families by managing contracts, data entry, and general office tasks in a respectful remembrance-focused environment.

The position emphasizes customer service, reliable task management, and the ability to handle multiple priorities, including workflow during weekends when required. 35-hour work week with overtime as needed.

Qualifications

• College diploma or equivalent is required.
• 2+ years of office administration experience.
• Strong MS Office skills (Word & Excel).
• Excellent customer service abilities are essential.
• Reliable, independent worker who can work under pressure and meet deadlines.
• Strong communication with all levels of the organization.
• Able to organize and manage multiple tasks simultaneously.
• Attention to detail and strong data-entry skills.

Responsibilities

• Provide outstanding customer service to families served.
• Answer inquiries and greet customers; route questions as needed.
• Process cemetery contracts and amendments; handle transfers.
• Prepare paperwork for cremation and interment services; data entry.

Skills

MS Office

Customer Service

Data entry

Organizational skills

Communication

multitasking

Detail orientation

Education

College diploma or equivalent

Job description

How often do you have the opportunity to learn about the milestones that make up another person’s life? Imagine a career where you can really get to know people, hear about their families, where they came from, and the stories behind their plans for the future. Taking care of the details on behalf of others during a significant milestone is important and rewarding work. At Arbor Memorial, our team does this every day.

Working with Arbor means more than a competitive compensation package. We are invested in a culture of learning throughout our business and dedicated to providing health and wellness resources for all employees and their families. We also provide a robust pension plan to support your long-term financial planning and stability.

About This Role

Hatley Memorial Gardens located in Victoria, BC is currently recruiting a Full-time Branch Administrator.

We are looking to fill this position with a qualified, action-oriented and self-motivated individual who is capable of prioritizing and handling multiple demands simultaneously.

This position is based on a 35-hour work week, and may change as required for the needs of the business, including working of overtime and weekends when required.

Job Type: Full-time Permeant

Vacancy Status: This is current vacancy and we are actively recruiting for this role.

Key Qualifications And Demonstrated Abilities

• A minimum of a college diploma or equivalent.
• At least two (2) years of previous working experience in office administration.
• Strong computer skills in MS Office including Word and Excel.
• Excellent Customer Service skills.
• Reliable and independent individual who has the proven ability to work under pressure and meet deadlines in a timely and in an effective manner.
• Demonstrates strong customer service skills with the ability to communicate will all levels of the organization.
• Organized and able to manage multiple tasks simultaneously.
• Detailed-oriented and have strong administrative and data entry tasks.

Responsibilities

• Providing outstanding customer service to the families we serve.
• Delegating customer inquiries.
• Answering the telephone and greeting customers.
• Performing general office administration functions including processing of cemetery contracts, amendments to contracts, transfers, process certificates, prepare cremation and interment services paperwork, data entry and various other tasks.

About Us

At Arbor Memorial, your career can mean more. As compassionate partners in each experience of remembrance and celebration, our team is a community focused on families and loved ones. It's rewarding work that directly impacts the lives of others. Our caring approach carries through in the way we treat one another as teammates.

Challenge yourself to grow in new directions and make your unique difference in ways that truly matter – join Arbor Memorial.

To learn more about our benefits, please visit Total Rewards (arbormemorial.ca).

Arbor Memorial is an equal opportunity employer, dedicated to fostering a diverse culture of inclusivity and belonging that embraces the contribution of all team members.

We are committed to providing accessible and barrier-free employment practices and encourage all qualified candidates to apply.

If you are contacted for a job opportunity and require accommodation at any stage of the hiring process, please contact the Human Resources Department. Any information received relating to accommodation will be addressed confidentially.

Artificial intelligence (AI) tools are used to support the screening and evaluation of applicants for this position.