Pre-Planning Director

Arbor Memorial Inc.; Calgary; On-site; CAD 50,000 - 70,000; Full time

Job summary

Arbor Memorial Inc. is seeking a Full Time, Permanent role at Eden Brook Memorial Gardens in Calgary, Alberta. The position focuses on pre-need funeral planning, lead generation, and customer-centric service within a community-oriented memorial environment.

You will engage families, present planning programs, and collaborate across teams to grow the cemetery’s profile while ensuring compliance with regulations.

Qualifications

• Passion for customer care and service orientation.
• Experience in business development, sales and customer success is an asset.
• Willingness to engage with community and raise the cemetery and funeral home profile.
• Focus on achieving and exceeding sales results with regulatory compliance.

Responsibilities

• Contact and visit client families to assess pre-arrangement needs.
• Communicate the Company's Pre Need Funeral planning program.
• Generate leads from referrals, walk-ins, and mail drops; promote after-care program.
• Present to community organizations and host seminars and mall events.
• Organize programs and seminars with guest speakers; arrange co-sponsors.
• Ensure contracts are completed with signatures and properly filed.

Skills

Customer care

Sales

Community involvement

Regulatory compliance

Partnership building

Education

Pre planning courses (funeral/cemetery)

Job description

How often do you have the opportunity to learn about the milestones that make up another person's life? Imagine a career where you can really get to know people, hear about their families, where they came from, and the stories behind their plans for the future. Taking care of the details on behalf of others during a significant milestone is important and rewarding work. At Arbor Memorial, our team does this every day. Working with Arbor means more than a competitive compensation package. We are invested in a culture of learning throughout our business and dedicated to providing health and wellness resources for all employees and their families. We also provide a robust pension plan to support your long-term financial planning and stability.

About This Role

Eden Brook Memorial Gardens, located at Calgary, Alberta

Job Type: Full Time, Permanent Status: This is a current vacancy and we are actively recruiting for this role.

Key Qualifications And Demonstrated Abilities

• Registration in or completion of funeral pre planning and cemetery pre planning courses in an accredited post-secondary institution would be considered an asset.
• Passion for customer care demonstrated in previous professional experiences and a strong discipline for working in a customer-centric service organization. Experience in business development, sales and customer success is an asset.
• Willing to demonstrate active community involvement and establish a positive profile of the cemetery and funeral home within the community.
• Highly focused on achieving and exceeding sales results and ensuring full compliance of all federal and provincial regulatory requirements.
• Demonstrated ability to build strong partnerships with Cemetery Operations, Funeral and Home Office Centres of Excellence to achieve Company revenue goals and objectives.
• Exemplifies Arbor's values of compassion, integrity, trust, teamwork, belonging and excellence.

Responsibilities

• Working various lead sources, contacting and visiting client families to assess pre-arrangement needs.
• Communicating the Company's Pre Need Funeral planning program.
• Generating lead sources by following-up on all referrals, walk-ins and mail drops, working with at-need families to promote the after-care program.
• Presenting to community organizations, arranging and hosting seminars and mall shows, notifying agencies and special groups about the pre-need funeral program and reviewing all files.
• Establishing and organizing programs and seminars at the funeral home, with guest speakers and arranges co-sponsors of the seminars and programs.
• Ensuring all contracts are accurately completed, required signatures are obtained, copies are forwarded to appropriate parties and that files are maintained.
• Participating in funeral home and cemetery staff and management meetings, communicates regularly with all funeral home and cemetery staff to obtain and provide information on the families served or new lead sources.
• Other duties or special projects as required.

About Us

At Arbor Memorial, your career can mean more. As compassionate partners in each experience of remembrance and celebration, our team is a community focused on families and loved ones. It's rewarding work that directly impacts the lives of others. Our caring approach carries through in the way we treat one another as teammates. Challenge yourself to grow in new directions and make your unique difference in ways that truly matter – join Arbor Memorial. To learn more about our benefits please visit Total Rewards (arbormemorial.ca). Arbor Memorial is an equal opportunity employer, dedicated to fostering a diverse culture of inclusivity and belonging that embraces the contribution of all team members. If you are contacted for a job opportunity and require accommodation at any stage of the hiring process, please contact the Human Resources Department. Any information received relating to accommodation will be addressed confidentially. Artificial intelligence (AI) tools are used to support the screening and evaluation of applicants for this position.