CECS-430 Administrative Support Agent Class I

Dawson-College; Montreal (administrative region); On-site; CAD 42,000 - 54,000; Full time

Job summary

Dawson College is seeking an administrative professional to perform a set of relatively complex clerical functions in support of CECS and credit pre-university activities. The role includes preparing hiring and contract documentation, coordinating with HR and Finance, posting information, and assisting with confidential teacher evaluations and exams.

The position also covers reception duties: greeting visitors, directing inquiries about CECS programs, assisting in admissions and registrations,

Qualifications

• To have a diploma of vocational studies (DEP) with appropriate specialty or a secondary school diploma (DES) or a diploma or attestation of studies, recognized as equivalent by the competent authority and at least one (1) year of pertinent experience.
• Intermediate Microsoft Excel and Word skills (testing will be required)
• Advanced English communication skills, written and spoken (testing may be required)
• Advanced knowledge of French, spoken (testing may be required)
• Strong customer service skills
• Ability to multi-task and handle a high volume of activity
• Excellent interpersonal & organizational skills
• Ability to work in a team setting as well as independently, to problem-solve and exercise sound judgement.

Responsibilities

• Prepare and update hiring and contract documentation
• Liaise with departments, Human Resources and Finance about teacher absences, substitutions, contracts, etc.
• Post information and class cancellation notifications
• Support the preparation, distribution, and processing of confidential teacher evaluations
• Assist with the coordination of make-up exams
• Distribute information to students and teachers
• Greet, screen and direct general public, corporate clients, students, and faculty to the appropriate person/information
• Respond efficiently and effectively to inquiries about CECS course offerings (by phone or in-person)
• Assist in admission and course registration, including payment collection, interview scheduling, testing, etc.
• Perform other related tasks as required

Skills

Advanced English

French—spoken

French—written

Customer service

Multi-tasking

Interpersonal skills

Teamwork & independence

Education

DEP or DES

Tools

Microsoft Excel

Microsoft Word

Job description

Nature of the Work & Responsibilities

The principal and customary work of the employee in this employment class consists in performing a set of administrative functions of a relatively complex nature according to established methods and procedures and clerical functions related to activities in this area. Specifically, the individual will be supporting regular credit pre-university activities and CECS reception.

CECS responsibilities will also include evening credit division, AEC, non-credit, corporate training, and other dossiers.

RESPONSIBILITIES:

Administrative support responsibilities:

• Prepare and update hiring and contract documentation
• Liaise with departments, Human Resources and Finance about teacher absences, substitutions, contracts, etc.
• Post information and class cancellation notifications
• Support the preparation, distribution, and processing of confidential teacher evaluations
• Assist with the coordination of make-up exams
• Distribute information to students and teachers

Reception responsibilities:

• Member of the reception workgroup
• Greet, screen and direct general public, corporate clients, students, and faculty to the appropriate person/information
• Respond efficiently and effectively to inquiries about CECS course offerings (by phone or in-person)
• Assist in admission and course registration, including payment collection, interview scheduling, testing, etc.
• Perform other related tasks as required

Qualifications & Conditions

QUALIFICATIONS:

To have a diploma of vocational studies (DEP) with appropriate specialty or a secondary school diploma (DES) or a diploma or attestation of studies, which is recognized as equivalent by the competent authority and at least one (1) year of pertinent experience.

CONDITIONS:

• Intermediate Microsoft Excel and Word skills (testing will be required)
• Advanced English communication skills, written and spoken (testing may be required)
• Advanced knowledge of French, spoken (testing may be required)
• Intermediate knowledge of French, written (testing may be required)
• Strong customer service skills
• Ability to multi-task and handle a high volume of activity
• Excellent interpersonal & organizational skills
• Ability to work in a team setting as well as independently, to problem-solve and exercise sound judgement.

Dawson College adheres to an equal access employment program and, as such, encourages women, Indigenous peoples, visible and ethnic minorities, and persons with disabilities to apply. Dawson College is dedicated to providing reasonable accommodation for applicants with disabilities and encourages candidates to self-identify during the application process.