Category Director, eCommerce

Loblaw Companies Limited; Toronto; On-site; CAD 100,000 - 130,000; Full time

Job summary

A leading company in health and wellness is seeking a Category Director for their eCommerce platform. This role involves shaping the digital customer experience, developing strategies to optimize performance, and leading a team. The ideal candidate will have extensive experience in retail and eCommerce, along with strong analytical and negotiation skills.

Benefits

Employee Purchase Program

Competitive Pay

Online Learning

Qualifications

• 7-10 years in retail, merchandising, or marketing with eCommerce experience.

Responsibilities

• Develop and execute category plans for Online Exclusive strategy.
• Analyze market data and customer insights for promotional opportunities.
• Lead and mentor a team to foster high performance.

Skills

Analytical Skills

Negotiation Skills

Communication Skills

Leadership Skills

Job description

Join to apply for the Category Director, eCommerce role at Loblaw Companies Limited.

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Join to apply for the Category Director, eCommerce role at Loblaw Companies Limited.

Why is this role important?

At Shoppers Drug Mart (SDM), we're dedicated to being Canadians' trusted source for health, beauty, and convenience. As part of Loblaw Companies Limited, we lead in digital innovation through Loblaw Digital, aiming to make shopping easier and more rewarding for Canadians.

Location:

243 Consumers Road, Toronto, Ontario, M2J 4W8

At Shoppers Drug Mart/Pharmaprix, we innovate in health and wellness across Canada, from prescriptions to walk-in clinics and a popular loyalty program. With over 1300 local stores nationwide, we foster a collaborative, generous, and inclusive workplace. Join us to help create a healthy future for your career and all Canadians.

Role overview

Reporting to the VP, Category Management, and dotted line to the VP, SDM Digital, the Category Director, eCommerce will lead our Online Exclusive business within SDM's rapidly growing eCommerce platform. This role offers a unique opportunity to shape the digital customer experience and drive significant growth.

The successful candidate will understand our online customers, curate an exciting eCommerce assortment, and develop data-driven strategies to expand categories, optimize performance, identify trends, and leverage digital merchandising and marketing to increase sales and profitability.

Responsibilities:

1. Develop and execute category plans for the Online Exclusive strategy, aligned with SDM and Loblaw Digital targets.
2. Create strategies to attract and motivate purchases, maximize profitability, grow market share, and increase customer loyalty.
3. Analyze market data, customer insights, and competitors to craft promotional opportunities, including first-to-market initiatives and exclusives.
4. Negotiate with vendors for optimal product selection, pricing, and promotions.
5. Secure funding for marketing initiatives and other programs.
6. Present plans and results to senior leadership and cross-functional teams.
7. Collaborate with teams such as Category, Digital Merchandising, Marketing, and Supply Chain for seamless execution.
8. Monitor and analyze performance, implement improvements.
9. Stay ahead of trends and digital innovations in eCommerce.
10. Lead and mentor a team to foster high performance and growth.

Qualifications:

• Deep understanding of retail market and experience in building new businesses.
• Strong analytical skills for translating data into insights.
• Exceptional negotiation skills and vendor relationship management.
• Excellent communication and collaboration skills.
• Proven influence and relationship-building in complex environments.
• Proactive, entrepreneurial, results-oriented, with ownership mentality.
• Leadership skills with a passion for team development.
• Ability to work with ambiguity, prioritize, and solve problems independently.
• 7-10 years in retail, merchandising, or marketing, with eCommerce experience.

Why work at Shoppers Drug Mart?

Gain unique retail experience supporting internal clients and pharmacy owners, working for a national award-winning brand. Benefits include an Employee Purchase Program, competitive pay, and online learning via Académie.

Take charge of your career, care for colleagues, clients, and the community.

How to succeed:

We seek talented individuals who embody our values—authenticity, trust, and connection. If you’re open-minded, adaptable, and thrive in a dynamic environment, apply today.

Employment details:

• Full-time
• Regular role

We celebrate Canada’s cultural diversity and aim to reflect it in our products, staff, and culture. Accommodations available upon request for applicants and colleagues with disabilities. Compliance with laws and our Code of Conduct is fundamental.

Note: If you use Workday’s Employee Self-Service, apply via the Workday app.