Casualty Claims Specialist

Aviva; Oakville; Hybrid; CAD 80,000 - 110,000; Full time

Job summary

A leading company in the insurance sector seeks a Claims Specialist to manage complex liability claims. The role involves providing exceptional customer service, evaluating claims, and ensuring compliance with company protocols. Ideal candidates will have extensive experience in commercial claims and strong communication skills, contributing to a supportive and inclusive work environment.

Benefits

Base compensation and annual bonus eligibility

Retirement savings and share plan

Health benefits and personal wellness support

Competitive vacation package

Career development opportunities

Corporate wellness programs

Hybrid flexible work model

Qualifications

• Strong knowledge of complex Casualty PD liability claims.
• Client interaction experience required.
• Technical competence in Commercial insurance.

Responsibilities

• Investigate, evaluate, and settle complex PD liability files.
• Provide superior customer service and support GCS Value Proposition.
• Ensure file reserves are set accurately and timely.

Skills

Communication

Problem Solving

Decision Making

Education

7+ years previous claims experience

5+ years of Commercial Claims experience

Tools

Excel

Word

PowerPoint

Outlook

ClaimCenter

Job description

What you'll do

• Support GCS Value Proposition every day and with every interaction by providing excellent customer and stakeholder communication on claim matters

• Provide superior customer service to our clients and stakeholders

• Investigate, evaluate and settle complex PD liability files along with some BI, Commercial General Liability Casualty and possibly some E&O, D&O and US claims with claimants or their representatives

• Ability to handle a varied pending, including files in both pre-litigation and litigation as well as out-of-province claims.

• High level of comfort dealing directly with key clients and broker on all claim related issues and other assistance as required

• Interpret and confirm insurance coverage using background knowledge of relevant case law combined with a thorough understanding of policy wordings

• Ensure file reserves are set on a timely and accurate basis, in line with company protocols

• Maintain control over expenses through proactive handling techniques

• Review and analyse Third Party Adjuster other external reports to ensure proper disposition of claims with view to manage costs and provide exceptional customer service;

• Provide instructions to vendors and TPA’s to adjust claims;

• Ensure vendors and TPA’s adhere to company policies and procedures;

• Clearly document and summarize file activity

• Understand and adhere to Aviva’s claim procedures and guidelines

• Ability to communicate and work well with other departments within Aviva

• Expert understanding of the claims experience while understanding the technical strategic direction for the claims file

• Look for new and incremental ways to improve things every day for the customer

What you'll bring

• 7 + years previous claims experience;

• 5 + years of Commercial Claims; with a strong knowledge of more complex Casualty PD liability claims

• Exposure to US claims/ E&O/ D&0 claims an asset

• Client interaction experience

• Technical competence in Commercial insurance

• Excellent verbal and written communication skills

• Computer proficiency; Excel, Word, PowerPoint, Outlook, ClaimCenter

• Sound decision making and problem solving skills

What you'll get

• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
• Outstanding Career Development opportunities.
• We’ll support your professional development education.
• Competitive vacation package with the option to purchase 5 extra days off per year
• Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion
• Corporate wellness programs to support our employees’ physical and mental health
• Hybrid flexible work model

Please note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted both internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada