Casual Receptionist - Lilythorne Retirement

Riverstone Retirement Communities; Ottawa; On-site; CAD 42,000 - 54,000; Full time

Job summary

Riverstone Retirement Communities in Ottawa is seeking an organized administrative assistant to support the General Manager and department managers. You will greet visitors, manage calls, and direct inquiries while maintaining key daily records for residents and staff.

Responsibilities include scheduling appointments, handling payments, managing mail, and presenting a positive image of the residence to the public. Experience in health care settings and bilingual capability are assets.

Qualifications

• Grade 12 minimum.
• Minimum of three years’ related experience, preferably in the health care industry.
• Secretarial skills and experience with office procedures required;
• Knowledge of business equipment and computer applications, such as MS Office, data entry, etc.
• Bilingualism in French and English an asset

Responsibilities

• Provide full secretarial support for the General Manager and other department managers;
• Provide initial warm welcoming reception and telephone contact with visitors. Provide direction to visitors and callers and/or notify appropriate people as required;
• Maintain daily records such as Resident Evacuation list, assignment of parking spaces, resident checklist, resident telephone list, employee contact list, guest suite reservations, etc.;
• Book hairdressing appointments, esthetician appointments, take maintenance requests, dining room reservations, etc.;
• Observe coming and goings of residents from facility;
• Handle payments from residents or family members;
• Sort incoming mail for distribution to residents and all departments;
• Present a positive image of the residence to the public

Skills

Secretarial skills

Communication

Teamwork

Education

Grade 12

Tools

MS Office

Data entry

Job description

QUALIFICATIONS

Education

• Grade 12 minimum

Background

• Minimum of three years’ related experience, preferably in the health care industry
• Secretarial skills and experience with office procedures required;
• Knowledge of business equipment and computer applications, such as MS Office, data entry, etc.
• Bilingualism in French and English an asset

Personal Requirements

• Work as part of a team
• Capable of adapting to different situations and change
• Patience, tolerance and politeness when responding to residents, visitors, suppliers, etc.

FUNCTIONS

• Provide full secretarial support for the General Manager and other department managers;
• Provide initial warm welcoming reception and telephone contact with visitors. Provide direction to visitors and callers and/or notify appropriate people as required;
• Maintain daily records such as Resident Evacuation list, assignment of parking spaces, resident checklist, resident telephone list, employee contact list, guest suite reservations, etc.;
• Book hairdressing appointments, esthetician appointments, take maintenance requests, dining room reservations, etc.;
• Observe coming and goings of residents from facility;
• Handle payments from residents or family members;
• Sort incoming mail for distribution to residents and all departments;
• Present a positive image of the residence to the public