Guest Services

Steeves & Rozema Group; Sarnia; Hybrid; CAD 25,000 - 26,000; Full time

Job summary

S&R Seniors Living seeks a friendly receptionist to support daily office operations within a busy retirement setting. You will handle reception, mail distribution, and message relay while delivering professional service to residents and staff.

The role requires a Diploma in Office Administration, strong computer skills (Word, Excel, Outlook, Yardi), and excellent communication. You will manage appointments, respond to inquiries, and assist the Executive Director and Management Team as needed.

Qualifications

• Post-secondary education with a diploma in Office Administration.
• Experience in an Office/Retirement Home setting preferred.
• Extensive computer literacy incl. Word, Excel, Outlook and Yardi.
• Excellent interpersonal, communication and organizational skills.
• Demonstrated ability to effectively manage time-sensitive tasks.
• Pro-active approach and able to work with minimal supervision.
• Ability to work under pressure in busy, fast-paced environment.
• Marketing skills an asset.

Responsibilities

• Reception and office duties, distribute mail, relay messages.
• Prioritize appointments and proactively resolve conflicts as they arise.
• Proactively creates and maintains effective workflow and communications to accomplish the work.
• Responds to phone and email inquiries – providing general information and referring inquiries to the appropriate source.
• Assist residents, Executive Director and Management Team as required.
• Other duties and responsibilities as assigned or required.

Skills

Office administration

Customer service

Communication

Time management

Education

Diploma in Office Administration

Tools

Word

Excel

Outlook

Yardi

Job description

• Compensation: CAD 17.87 - CAD 18.49 - hourly

Company Description

At S&R Seniors Living, "We LOVE our Residents". Our affection for our residents runs far deeper than a brand or a logo—this philosophy envelops all that we do. Dedicated to our residents, our role is to ensure their good physical and emotional well-being, and to tend the needs of the heart. We are looking for people who, like us, believe the work we do has a positive impact on their community and that together we can continue supporting our Residents and their families.

Job Description

• Reception and office duties, distribute mail, relay messages
• Prioritize appointments and proactively resolve conflicts as they arise
• Proactively creates and maintains effective workflow and communications to accomplish the work. Including handling a variety of tasks and projects simultaneously
• Responds to phone and email inquiries – providing general information and referring inquires to the appropriate source.
• Assist residents, Executive Director and Management Team as required.
• Other duties and responsibilities as assigned or required

Qualifications

Qualifications:

• Post Secondary Education with a diploma in Office Administration
• Experience in an Office/Retirement Home setting preferred
• Extensive computer literacy skills incl. Word, Excel, Outlook and Yardi
• Excellent interpersonal, communication and organizational skills
• Demonstrated ability to effectively manage time-sensitive tasks
• Pro-active approach and able to work with minimal supervision
• Ability to work under pressure in busy, fast-paced environment
• Marketing skills an asset

Additional Information

While our Applicant Tracking System uses some AI-enhanced tools, every decision throughout screening, assessing, and selecting candidates is made by real people on our team.

This posting is for an upcoming vacancy.