Casino Host-TIC

Great Canadian Entertainment; Eastern Ontario; On-site; CAD 45,000 - 70,000; Full time

Benefits offered by this job

Inclusive environment

Tools and technology provided

Diverse leadership

Opportunities for advancement

Be authentic self

Job summary

Great Canadian Entertainment is seeking a Casino Host to network with VIP guests and drive loyalty with personalized service. You will work with Operations Managers to understand guest preferences, sign up players for rewards, and coordinate events across departments.

You will maintain VIP data in Salesforce, analyze play, and deliver comps per policy. A minimum of 2 years in guest service and strong communication skills are required.

Qualifications

• Post secondary education or suitable combination of education and experience an asset.
• Minimum 2 years of guest/customer service experience.
• Exceptional interpersonal and communication skills.
• Ability to safeguard and keep information confidential.
• Ability to work under pressure, problem solve, and overcome resistance.
• Second language is an asset.
• Experience in and understanding of table games is an asset.
• Strong working knowledge of MS Office.
• Ability to obtain a Gaming License.

Responsibilities

• Build and sustain relationships with VIP guests to drive loyalty and personalized service.
• Greet guests and welcome them to VIP events and programs.
• Promote player rewards and opt-in to Privé programs with a high level of service.
• Assist with planning and executing on-site and off-site events.
• Collaborate with operations to deliver comps and offers based on play and policy.
• Maintain VIP data in Salesforce and ensure CRM entries are accurate daily.
• Coordinate with departments to meet guests’ dining, hotel and entertainment needs.
• Stay informed about property events, promotions and special activities.

Skills

Guest relations

Customer service

Interpersonal skills

Problem solving under pressure

Second language (asset)

Table games knowledge (asset)

Confidentiality

Education

Post-secondary education

Tools

Salesforce CRM

MS Office

Job description

Position Summary

Under the general direction of the Regional Marketing Manager, the Casino Host, will be responsible for networking with our VIP guests in conjunction with our Operations Managers to drive ultimate experiences and provide personalized service levels to enhance their loyalty, while ensuring adherence to all policies and procedures. The Casino Host's position will strive to build, sustain and manage solid relationships with our VIP guests encouraging them to use their player rewards card. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.

Key Accountabilities

• Uses effective and efficient guest service skills and provides personalized attention to build new guest relationships and mainta in or enhance exiting Guest relationships
• Greets guests and welcomes them to our VIP events
• Recognizes frequent guests and introduces them to Operations Management team in order for them to check play and welcome our guests
• Explains the benefits and privileges of using a players card to VIP (Prive/Non-Prive) guests with a superior level of service excellence to reflect their value to the property across all department interaction s including gaming operations, cage, guest services, & food & beverage service,
• Informs qualified and potential players of the benefits of opting in to the Prive Program
• Responsible for driving an increase in VIP carded play by promoting and signing up guests for applicable player rewards programs
• Ensures that our VIP guests have the information necessary to contact any Casino Host or Operations Manager for future needs
• Interacts with VIP guests and gathers preferences and information to enable the team to provide these guests with personalized guest service
• Assists by evaluating play and personally delivering comps and offers to these guest s on behalf of the site in accordance with company policy/procedures and gaming regulations
• Assists with the planning, coordinating, and executing of events (On site/Off site)
• Hosts and provides special attention at events
• Assists our guests with their hotel, dining, entertainment needs, and other special arrangements (Works with applicable departments as needed)
• Maintains knowledge of property events, including but not limited to, casino promotions, shows, special events, etc.
• Escorts guests to dining establishment when applicable
• Ensures VIP data is registered in Salesforce and the database is maintained, updated daily and utilized including capturing guest preferences and special events
• Works with Operations Management and using Customer Relationship Management (CRM) tools, analyzes guest play to identify potential VIP players and makes sound decisions as per guidelines when awarding complimentary products/services
• Works closely with the Manager, Premium Services and Operations Management to develop strategies and tactics to drive the success of the property
• Utilizes telemarketing and social networking skills to build relationships with guests
• Ensures needs of our guests are met including but not limited to food & beverage, reserves, machine issues/requests, etc.
• Liaises, communicates, develops and cultivates strong working relationship with all stakeholders
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Performs other duties as assigned or directed

Education and Qualifications

• Post Secondary education or suitable combination of education and experience an asset
• Minimum 2 years of experience in a guest/customer service
• Exceptional interpersonal and communication skills
• Ability to safeguard and keep information confidential
• Ability to work under pressure, problem solve, and overcome resistance
• Second language, an asset
• Experience in and understanding of Table Games an asset
• Strong working knowledge of MS Office
• Ability to successfully obtain a Gaming License

Work Environment Considerations

• Regular casino environment, non-traditional work hours may be required in certain circumstances, some travel may be required

Who we are!

GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.

Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of ~8,000 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.

Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.

Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.

What's in it for you?

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to delight your clients!
• You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
• Freedom to Innovate: supports new and better ways to be successful.
• Be your Authentic Self: environment that values diversity as a source of strength.
• This isn't your typical "corporate" job. We work hard and we have fun!

The only thing we don’t play games with is your career!

Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

We are committed to promoting Responsible Gambling. Learn more about our commitment here,

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Great Canadian Entertainment!