CASINO HOST

Hard Rock Hotels; Ottawa; On-site; CAD 40,000 - 70,000; Full time

Job summary

Join a vibrant and dynamic team at a leading entertainment venue in Ottawa! This role offers the chance to engage with guests and enhance their experience while driving gaming revenues. You'll be responsible for developing relationships, executing marketing strategies, and ensuring guest satisfaction in a fast-paced environment. If you thrive in a lively atmosphere, have a passion for hospitality, and enjoy working with diverse clientele, this position is perfect for you! Embrace the excitement and be part of a culture that values inclusivity and exceptional service.

Qualifications

• 3+ years of experience in a host or supervisory role in gaming.
• Excellent communication skills in English; bilingualism is a plus.

Responsibilities

• Build and maintain relationships with guests to drive gaming revenues.
• Assist in developing incentive programs and marketing strategies.
• Handle customer complaints efficiently and courteously.

Skills

Interpersonal Skills

Communication Skills

Customer Service

Flexibility

Education

3 years host experience

Supervisory experience in gaming

Ability to obtain Gaming Assistant registration

Tools

Player tracking systems

Job description

Overview

As the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to redefine entertainment and hospitality in Canada's capital city.

Boasting a prime location, Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock 'n' roll flair. The moment you step inside, you'll be transported into a world of music, memorabilia and non-stop excitement.

Are you ready to experience the ultimate rock star treatment in the heart of Ottawa? Let the countdown begin!

Position Summary:

The Player Development (Host) builds and maintains relationships with targeted guests through personal contact by phone and in person in order to generate incremental gaming revenues.

PRIMARY RESPONSIBILITIES

• Assists in the development of incentive programs, host goals, special events and marketing programs.
• Telemarket to active and inactive guests by mail and phone to further develop brand loyalty and visitation to the Hard Rock Casino and report the results of these efforts.
• Conducts themselves in accordance with all Gaming Commission Regulations as well as departmental policies and procedures.
• Greets guests in the casino and participates in social events and special promotions.
• Increases the growth of gaming revenues through development of a targeted customer base.
• Maintains relationships and markets our gaming product and amenities to valued guests.
• Provides special services to include food, beverage, transportation, and Player’s Club programs.
• Safeguards the confidential nature of all departmental and company records.
• Research, update, and organize personal player information to ensure accurate and proper communication.
• Maintain up to date knowledge of all electronic gaming machines, player tracking systems, promotions, events, entertainment and general property information.
• Maintain up to date knowledge of competitors’ promotions.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Effectively handles customer complaints and discrepancies in an efficient and courteous manner.
• Other duties as required.
• Lives the brand.

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

• Three (3) years host experience or three (3) years in a supervisory capacity in gaming machines or table games or the equivalent combination of education and experience.
• Excellent interpersonal, written and verbal communication skills in English is essential.
• Proficiency in a second language (French or Mandarin or Cantonese) is preferred.
• The ability to obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of Ontario.

SKILLS

• Ability to work flexible schedules, including nights, weekends and holidays is required.
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

PHYSICAL DEMANDS

• The working conditions are those typically found in an indoor, climate controlled office environment. Will be exposed to casino related factors including but not limited to excessive noise, large crowds and stress related to servicing guests in a high pressure and fast paced environment. Must be able to stand for an entire shift and be able to move throughout the Casino and/or Hotel areas.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.

Closing

Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.

We thank all candidates for their interest, however, only those being considered for an interview will be contacted.

Additional Details

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

Please contact Human Resources at [e-mail] if you require accommodation at any time throughout the hire process.