Greeter/ Restaurant Host

Hyatt Hotels; Ottawa; On-site; CAD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking enthusiastic Greeters to join their team. In this role, you will create memorable first impressions for guests, ensuring their dining experience is exceptional. You will be responsible for greeting guests, managing reservations, and maintaining a welcoming environment. This position offers the opportunity to work in a dynamic and supportive atmosphere, where your contributions will be valued. If you thrive in a fast-paced environment and are passionate about guest satisfaction, this is the perfect opportunity for you to grow your career in the hospitality industry.

Benefits

Discounted lodging accommodations

Discounts on food and beverage

Discounted transit passes

Wellbeing programs

Recognition programs

Tuition reimbursement

Excellent training and professional development

Qualifications

• Experience in restaurant hosting or similar roles is essential.
• Ability to provide exceptional guest service and manage reservations.

Responsibilities

• Greet and seat guests while providing friendly and professional service.
• Handle guest complaints and inquiries efficiently to ensure satisfaction.

Skills

Guest Service

Communication Skills

Problem Solving

Flexibility

Education

High School Diploma

Tools

Opentable

Job description

Hyatt Hotel Corporation has redefined the hotel experience that reflects the Hindi meaning of "Andaz: personal style". Local inspirations, simplified luxuries, uncompromised service and leading edge design all create the Andaz concept which is growing worldwide. Our colleagues select us because we provide amazing opportunities, growth and development, a caring and inclusive culture, and fantastic benefits like:

• Discounted lodging accommodations at Hyatt worldwide
• Discounts on food and beverage
• Discounted transit passes
• Wellbeing programs
• Recognition programs
• Tuition reimbursement
• Excellent training and professional development

We are proud to be recognized as one of the 'Great Place to Work' in Canada for 2025.

Greeters are responsible for welcoming and creating the first impression for guests. These individuals have the ability to influence the overall restaurant experience by their interactions that include providing table accommodations and offering menu recommendations. Greeters may be the final point of contact and have the ability to ensure guest satisfaction. If you have worked as a restaurant host or restaurant hostess, your skills are invaluable to the position of Greeter at Hyatt. Your restaurant job experience will give you the tools to be successful as a restaurant Greeter at Hyatt.

Essential Job Functions

1. To deliver the brand promise and provide exceptional, friendly, courteous and professional guest service at all times.
2. To greet and seat guests, according to the established standards of performance established for the outlet.
3. To take and manage reservations on Opentable system as well as walk-in and table assignments as prescribed by the F&B Leadership.
4. To follow all telephone usage guidelines, using the guest’s name and standard greetings as prescribed by the F&B Leadership.
5. To wish guests “goodbye” as they leave the restaurant, as prescribed by the F&B Leadership.
6. To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
7. To be familiar with all food and beverage items on the outlet menu.
8. To utilize the restaurant point-of-sales and table assignment system as prescribed.
9. To be flexible wherever possible in meeting special requests from guests for specific table assignments or other requests.
10. To maintain the entrance area and greeter station in a clean and orderly manner at all times.
11. To maintain the restaurant’s guest history system.
12. To work in a supportive and flexible manner with other employees and other departments.
13. To treat all operating equipment and supplies carefully to minimize damage and reduce wastage.
14. Complete assigned side work.
15. Perform any other reasonable duties and responsibilities as assigned by supervisory personnel.

Other Duties:

1. To report for duty punctually wearing the prescribed uniform standards and name tag.
2. To maintain a high standard of personal appearance and food safety hygiene and adhere to the hotel and department grooming standards.
3. To maintain good working relationships with colleagues and all other departments.
4. To read the hotel’s Employee Handbook and have an understanding of and adhere to the hotel’s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.
5. To comply with Ontario and Ottawa legislation.
6. To respond to any changes in the department as dictated by the needs of the hotel.
7. To be flexible in your job function and perform any other reasonable duties and responsibilities which may be assigned to you, including redeployment to other departments/areas if required, in order to meet business demands and guest service needs.
8. To attend training sessions and meetings as and when required.
9. Perform any other reasonable duties and responsibilities as assigned by F&B leadership.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

• Hours: Flexible and long shifts; scheduled days and times may vary based on need. Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
• Ability to stand during entire shift.
• A true desire to satisfy the needs of others in a fast-paced environment.

Physical Requirements
While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or fingers; or feel objects, tools or controls; lift boxes (up to 50 lbs); talk and hear. Medium work - Exerting up to 50 lbs of force occasionally, and/or 50 lbs of force frequently or constantly to lift, carry, push, pull or otherwise move objects.