Guest Services Host (Evening Shift)

Latham & Watkins LLP; Bishopsgate; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Guest Services Host to join their Workplace Experience team. This role is essential in creating a welcoming and productive environment for both personnel and visitors. The ideal candidate will possess strong customer service skills, emotional intelligence, and the ability to communicate effectively. With a shift from 1:00 pm to 9:00 pm, this position offers an exciting opportunity to engage with diverse individuals and contribute to a collaborative workplace. Enjoy a comprehensive benefits package and a supportive atmosphere that values diversity and inclusion.

Benefits

Health Insurance

Income Protection

Life Assurance

Pension Plan

Wellness Programs

Employee Discounts

Qualifications

• Experience in hospitality or customer service management.
• Ability to foster an inclusive environment and communicate effectively.

Responsibilities

• Welcoming personnel and external visitors at the front desk.
• Coordinating internal and external events and maintaining amenity spaces.

Skills

Hospitality Management

Customer Service

Communication Skills

Emotional Intelligence

Education

High School Diploma or Equivalent

Job description

About Latham & Watkins

Latham & Watkins is a global law firm consistently ranked among the top firms in the world. Our success is driven by our commitment to hiring and developing the best talent, creating a team that delivers the highest quality work and service to our clients. We are guided by our core values: respect, innovation, and collaboration.

About the Role

The Guest Services Host (Evening Shift) is a vital member of Latham’s Workplace Experience (WE) team. This role focuses on integrating people, space, and technology to ensure a consistent, welcoming, and productive experience across our offices. The position is based in our London office, with a regular shift from 1:00 pm to 9:00 pm.

Responsibilities & Qualifications

Key responsibilities include:

• Front Desk Support
• Welcoming personnel and external visitors
• Registering visitors and coordinating with security and administration
• Supporting Daily Workflow
• Understanding in-office services and work areas to anticipate guest needs
• Building and maintaining guest profiles for personalized support
• Conference & Meeting Support
• Coordinating internal and external events
• Maintaining and tidying amenity spaces, pantries, cafes, and seating areas

We welcome candidates who:

• Foster an inclusive environment
• Communicate effectively and adapt easily
• Possess high emotional intelligence and respond appropriately

And who have:

• Hospitality or customer service management experience
• A high school diploma or equivalent

Benefits & Additional Information

Successful candidates will enjoy an outstanding career opportunity, a welcoming environment, and a comprehensive benefits package, including:

• Health insurance, income protection, and life assurance
• A pension plan
• Wellness programs
• Employee discounts
• And more!

We also offer diversity programs, including Global Affinity Groups, which foster shared experiences and support networks to enhance life at the firm.

Latham & Watkins is dedicated to diversity, equal opportunity, sustainability, and pro bono work, reflecting our commitment through our Global Citizenship initiatives. Our diverse team includes professionals from various races, ethnicities, religions, sexual orientations, cultures, and languages, enriching our firm’s culture. #EntryLevel #LI-EH1