Count Team Member - Cage Operations

Hard Rock Hotel & Casino Ottawa; Ottawa; On-site; CAD 23,000 - 32,000; Part time

Job summary

Hard Rock Ottawa Hotel & Casino in Ottawa, Ontario is seeking a Count Attendant. This part-time role handles large volumes of currency from Tables Games, Slot Machines and Food & Beverage, ensuring accurate counts and regulatory compliance.

The position is physically demanding: bending, twisting, lifting up to 50 pounds, and standing for extended periods. Prior cash-handling experience, English fluency, and the ability to obtain AGCO Category 2 Gaming Assistant registration are required.

Qualifications

• High School diploma or equivalent and six months cash handling experience.
• Strong mathematical aptitude and ability to work in a high-volume, fast-paced shift environment.
• Working knowledge of computer software and the ability to learn new systems.
• Must be fluent in English and able to communicate effectively in both spoken and written English.
• Ability to obtain registration as a Category 2 Gaming Assistant with the AGCO.

Responsibilities

• Exhibit conduct in accordance with AGCO and Hard Rock policies.
• Close, lock and secure all machines dropped that day.
• Transport cash carts to and from the Count room.
• Unlocks/opens slot machine doors and bill validator doors to access cash boxes.
• Maintain customer confidence and keep information confidential.
• Record cash drop on Drop Record Forms.
• Assist Count Room Department activities as assigned.
• Demonstrate actions that reflect the Company values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
• Maintain a clean, safe, hazard-free work environment.

Skills

Cash handling

Mathematical aptitude

Communication skills

English fluency

Multi-tasking

Teamwork

Education

High School diploma

Category 2 Gaming Assistant registration

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

Company: Hard Rock Ottawa Hotel & Casino

Location: Ottawa, Ontario

Job Type: Part Time

Is this a current vacancy? Yes, this is an existing open position.

Compensation: $20.02/hour

Overview

The Count Attendant is primarily responsible for the collection and processing of large volumes of currency from Tables Games, Slot Machines and Food and Beverage for reporting purposes. The Attendant provides documentation of counts fulfilling all Gaming and Hard Rock regulatory requirements.

Please note this is a physical position, the successful candidate must be able to bend, twist, carry, and push large loads.

Responsibilities

• Exhibit conduct in accordance with the Alcohol Gaming Commission Ontario (AGCO) and Hard Rock departmental policies and procedures.
• Responsible for proper closing, locking and shutting of all machines dropped that day.
• Transports cash carts to and from the Count room.
• Unlocks/opens slot machine doors and bill validator doors to access cash boxes to be collected.
• Maintains customer confidence and performs Count room functions by keeping information confidential.
• Records cash drop on Drop Record Forms.
• Assists with all Count Room Department activities as assigned.
• Demonstrate actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
• Ensure prompt and discreet notification to managers and supervisors of any observation of illegal acts or internal ethics violations.
• Promotes positive public/team member relations at all times.
• Maintain a clean, safe, hazard‑free work environment within area of responsibility.
• Performs all other duties as assigned.
• Lives the Brand

This job description reflects the position’s essential functions; it does not encompass all the tasks that may be assigned.

Education And /Or Experience Requirements

• High School diploma or equivalent and six (6) months of cash handling experience required.
• A strong mathematical aptitude, managerial skills and familiarity with a high-volume, fast paced, shift‑work environment
• A working knowledge of computer software and the ability to learn new software and systems
• Must be fluent in English and able to communicate effectively in both spoken and written English.
• The ability to obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of Ontario
• Strong mathematical aptitude, ability to work in a physically demanding area, ability to work within a confined space, have good hand‑eye coordination, and be familiar with a high-volume, fast paced, multi‑tasking environment.
• Excellent communication, organizational, teamwork and analytical skills.

Physical Requirements

• Ability to stand and sit for extended periods of time.
• Ability to walk distances.
• The employee must frequently lift and/or move up to 50 pounds.
• Requires constant bending, twisting and lifting.
• Duties and responsibilities are typically performed in a closed windowless environment with audio and video surveillance present, but there are times where you will need to be on the Casino Floor completing job functions as assigned. On the Casino Floor, you may be exposed to casino‑related environmental factors including, but not limited to, excessive noise.

Working Conditions

Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times when you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino‑related environmental factors including, but not limited to, excessive noise.

Closing

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL - SERVE ALL, and strive to foster an inclusive workplace culture for every team member.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

Please contact Human Resources at [e-mail] if you require accommodation at any time throughout the hire process.