Caseworker, Nalah

enCompass Community Safety Agency; Edmonton; On-site; CAD 53,000 - 63,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

RRSP benefits

Wellness and work-life balance

Job summary

enCompass Community Safety Agency is seeking a Caseworker at Nalah Centre in Edmonton to support victims of intimate partner violence. You will manage a caseload, ensure DVJR protocols, and keep clients updated on court proceedings while navigating the justice process.

You will provide client-centred support, education on family violence impacts, and referrals to resources, with collaboration across DVJR partners and Crown Prosecutor’s office.

Qualifications

• Diploma in human services or related field; degree in social work preferred.
• Minimum of 2 years experience with victims of family violence in a fast-paced setting.
• Thorough understanding of victimization and the dynamics of domestic violence.
• Ability to carry a high-volume caseload up to 80 files.
• Experience with diverse populations and culturally relevant services.
• Knowledge of law enforcement, child and family service, and/or justice systems.
• Effective assessment, verbal and written communication skills.
• Interpersonal and engagement skills.
• Registration with a professional organization is considered an asset.
• Ability to speak a second language is considered an asset.

Responsibilities

• Engage with clients over the phone and maintain a caseload of up to 80 clients.
• Provide education and information about the impact of family violence on individuals and children.
• Develop and monitor safety planning while assessing risk.
• Support clients throughout the criminal justice process, including court updates and/or changes throughout the court process.
• Act as the client’s voice in court conferencing and provide partners with relevant information.
• Develop and maintain excellent working relationships with all DVJR partners.
• Liaise with Crown Prosecutor’s office.
• Provide referrals to other resources as appropriate.

Skills

Effective assessment

Verbal and written communication

Interpersonal and engagement skills

Cultural competence

Bilingual abilities

Caseload management

Education

Diploma in human services or related field

Degree in social work preferred

Job description

Salary Range: $53,060.40 To $62,611.27 Annually

Company Overview:

For over 75 years enCompass has been building safe and inclusive communities by supporting individuals to navigate change – and lead healthy, meaningful lives. We provide holistic services and wraparound supports that address the root causes of crime and social disorder. We do this through preventative and restorative activities including release planning, housing, safety planning, employment transition, education, substance recovery, cultural supports and more. By exemplifying care, compassion and understanding, we are laying the foundations for positive change.

We are a values-driven organization that supports clients from a strength-based approach. If your values are aligned with our core values listed at:https://myencompass.ca/about-us/who-we-are/ , please consider joining our team.

Position Summary:

The Caseworker at Nalah Centre is the first point of contact for victims of intimate partner violence. This role ensures every victim has access to practical and professional client-centred support and a voice while navigating the domestic violence criminal court process. The Caseworker is responsible for the daily management of their assigned caseload while ensuring that Domestic Violence Justice Response (DVJR) protocols are adhered to and incorporated into file management practices. The Caseworker ensures that victims have updates on court proceedings and access to resources, supports, and services.

Responsibilities:

• Engage with clients over the phone and maintain a caseload of up to 80 clients
• Provide education and information about the impact of family violence on individuals and children
• Develop and monitor safety planning while assessing risk
• Support clients throughout the criminal justice process, including court updates and/or changes throughout the court process
• Act as the client’s voice in court conferencing and provide partners with relevant information
• Develop and maintain excellent working relationships with all DVJR partners
• Liaise with Crown Prosecutor’s office
• Provide referrals to other resources as appropriate

Qualifications / Skills:

• Diploma in human services or a related field, a degree in social work is preferred
• Minimum of 2 years experience working with victims of family violence in a fast-paced setting
• Thorough understanding of victimization and the dynamics of domestic violence
• Ability to carry a high-volume caseload, up to 80 files
• Experience working with diverse populations and ability to provide culturally relevant services
• Knowledge of law enforcement, child and family service, and/or justice systems
• Effective assessment, verbal and written communication skills
• Effective interpersonal and engagement skills
• Registration with a professional organization is considered an asset
• Ability to speak a second language is considered an asset

Conditions of Employment:

• Clear Criminal Record and Child Intervention Check; A criminal record will not disqualify you from employment with us; we evaluate each application individually
• This position has a start date of September 1, 2026. This is a temporary three-month position.
• The hours of work are Monday through Friday 8:00 AM - 4:30 PM.
• The office is located in the Transition Place Building at 10010-105 Street, Edmonton. Parking is not provided with the position.

What we offer

• The salary range for this position is $53,060.40 to $62,611.27 annually.
• enCompass strives to provide a meaningful work environment through the following:
• Strong focus on employee wellness and work-life balance
• Service recognition and employee awards
• Staff team building and appreciation days
• Competitive health, dental and RRSP benefits

Building Safe, Inclusive Communities.

enCompass is committed to achieving a diverse workforce and strongly encourages applications from people of Indigenous heritage, and people from culturally diverse backgrounds.