PT Caseworker -NH Edmonton

Nisa Helpline; Edmonton; On-site; CAD 30,307 - 44,083; Part time

Job summary

Nisa Homes Edmonton is seeking a part-time Caseworker (28 hrs/week, Mon–Fri) to support residents in a safe transitional shelter. You will provide crisis intervention, intake, and case management while connecting clients with resources to achieve independence.

The role emphasizes trauma-informed practice, collaboration with the Casework Lead, and contributing to monthly KPI reporting and team development.

Qualifications

• Degree or Diploma in a related human/social service field and one year of relevant experience.
• Proficiency in Urdu, Arabic, or Somali is an asset.
• Ability to conduct case management, assessment, intervention, writing case notes, advocacy, conflict resolution techniques, mediation, and de-escalation.
• Knowledge of crisis-intervention methodologies.
• Satisfactory Vulnerable Sector Check prior to commencing employment.
• Access to a reliable vehicle is an asset.

Responsibilities

• Provide crisis intervention and emotional support to clients with a trauma-informed approach.
• Conduct intake and assume case management responsibilities.
• Assist clients who need to leave their homes by linking to available housing options.
• Complete risk assessments and develop safety plans as needed.
• Input client information into the database and maintain accurate service records.
• Track and compile monthly KPI reports.
• Advocate on behalf of clients within the legal system and coordinate supports.
• Provide a safe space for clients and support life-skills development.
• Participate in staff meetings and professional development.

Skills

Communication skills

Active listening

Passion for uplifting and supporting女性

Resilience

Positive attitude

Reliability

Emotional intelligence

Conflict resolution

Strong critical thinking

Education

Social Work / Social Service Work degree or Child and Youth Care

Job description

Caseworker Job Description

Job Title: Caseworker

Job Status: Part-Time (28 hrs/week, 4 days Mon–Fri)

Report to: Casework Lead

Location: Nisa Homes Edmonton

Are you ready to embark on a rewarding journey that enables you to make a meaningful difference in your community?

What is Nisa Homes? Working from a holistic, culturally, and religiously responsive approach, Nisa Homes provides residents with a safe transitional shelter for healing. Our staff provide assistance with the goal of helping residents attain long‑term independence and self‑sufficiency.

What You’ll Do

• Provide crisis intervention and emotional support to clients; assist clients to assess their situation, provide information and referral to appropriate community resources with a trauma‑informed and survivor‑centered approach, prioritizing the safety and well‑being of the clients.
• Conduct assessment, intake and assume case management responsibilities.
• For clients who need to leave their homes, assist by giving them access to our home.
• Complete risk assessments and assist in developing safety planning for the client. If children are involved, help clients address the needs and safety concerns of their children.
• Input client information into database, document accurate records of abuse and maintain up‑to‑date records of service delivery and client case files.
• Track and compile monthly KPI reports.
• Advocate on behalf of the client within the legal system, helping them navigate the complex process of obtaining protection, seeking legal assistance, and/or other specific needs of the case.
• Provide emotional support, validation, and a safe space for clients to express their feelings and fears.
• Help clients regain their sense of self‑worth and self‑esteem by connecting them with relevant skill‑building resources and leading life‑skills sessions within the home.
• Participate in staff and team meetings, and professional development opportunities as required.

What You’ll Bring To The Team

• Communication skills and active listening
• Passion for uplifting and supporting women
• Resilience
• Positive attitude
• Reliability
• Emotional intelligence
• Conflict resolution
• Strong critical thinking skills

What we're looking for

• Proficiency in Urdu, Arabic, or Somali is an asset*
• Degree or Diploma in a related human/social service field such as Social Work or Social Service Work OR Child and Youth Care Work and one (1) year of recent related experience. Or an equivalent combination of relevant training, education, and experience.
• Social perception to work with individuals who have difficulty expressing their needs.
• Demonstrated skills in case management, assessment, and intervention, writing case notes, advocacy, conflict resolution techniques, mediation, de‑escalation skills and non‑violent crisis management.
• Knowledge of crisis‑intervention methodologies.
• Ability to compromise, negotiate, and work well with others.
• Current First Aid/CPR Certificate is an asset.
• Access to a reliable vehicle is an asset.
• Successful candidates must provide a satisfactory Vulnerable Sector Check prior to commencing employment.

Nisa Foundation is an equal opportunity employer and is committed to complying with both the Ontario Human Rights Code and the AODA.