Maintenance Supervisor

Greater Sudbury; Greater Sudbury; On-site; CAD 86,000 - 101,000; Full time

Job summary

Greater Sudbury Housing Operations seeks a Maintenance Services Supervisor to oversee daily maintenance delivery for Rent Geared to Income units, ensuring safety, policy compliance and timely service.

Reporting to the Manager of Maintenance Services, you will coordinate repairs, manage staff and contractors, review after-hours calls, and support capital projects while maintaining cost-effective practices.

Qualifications

• Minimum of five (5) years of related building maintenance experience; two (2) in supervision.

Responsibilities

• Review processes to improve maintenance delivery and safety.
• Coordinate repairs and daily maintenance of rental units and properties.
• Assess requests for repairs and upgrades and implement actions.
• Perform maintenance inspections of units, buildings, grounds and systems.
• Issue and authorize work orders and manage quotes from vendors.
• Monitor contractor work for compliance with standards.
• Respond to complaints and staff performance issues as needed.

Skills

Maintenance supervision

Facilities maintenance

OH&S knowledge

Contract administration

Customer service

Education

College Diploma in related discipline

Trade licence (electrical/plumbing/heating/AC)

Additional education initiatives

Tools

Best Key System

Keyscan System

Job description

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Section: Maintenance Services
Division: Housing Operations
Department: Community Services
Initial Reporting Location: 10 Elm Street

Job Status: Permanent Position
Number of Vacancies: 1
Union Affiliation: Non union
Hours of Work: 70 hours bi-weekly
Shift Work Required: Some shift work may be required, and the successful candidate must be able to participate in an on-call rotation
Range of Pay: Group 11 - $3,293.50 to $3,877.30 bi-weekly

The start date will follow the selection process.

A vulnerable sector check is required for this position and will be requested by the Hiring Manager should you be the candidate of choice. Please do not submit your vulnerable sector check with your application.

Main Function: Effectively supervise the daily maintenance delivery services for Rent Geared to Income housing units in accordance with established standards, policies and procedures including maintenance delivery, resolution of tenancy issues, contract administration and GSHO Occupational Health and Safety Program compliance.

Characteristic: Under the general supervision of the Manager of Maintenance Services.

Duties:
1. Review existing processes and systems and remove any barriers to ensure effective maintenance management business delivery that meets Greater Sudbury Housing Operations (GSHO) goals.
2. Review after hours answering service calls daily to monitor compliance of policies, procedures, and prompt customer service and ensure work is completed.
3. Coordinate the repairs, upgrading and daily maintenance of rental units and properties throughout the City of Greater Sudbury (CGS) including vacant units.
4. Assess all requests for repairs or unit upgrades from tenants and staff and determine and implement the appropriate action to be taken, making recommendations when appropriate.
5. Perform maintenance inspections of rental units, buildings, grounds and building systems and components.
6. Issue and authorize work orders to staff and contactors within established limits and authorization levels.
7. Request, and receive estimates and written quotes of work to be carried out.
8. Monitor and inspect work performed by contractors and maintenance staff to ensure compliance with instructions and standards.
9. Verify and approve invoices for repairs and maintenance provided by vendors.
10. Resolve any difficulties that may arise and respond to any complaints from contractors, staff, tenants, and the general public regarding the quality of work done or hazards that may be present.
11. Assist with staff job performance issues.
12. Ensure that the most cost-effective repair methods are used and make recommendations to the Manager of Maintenance Services regarding capital expenditures required.
13. Maintain and administer the Best Key System and hardware within established policies and procedures.
14. Maintain and administer the Keyscan System within established policies and procedures.
15. Ensure that staff and properties are in compliance with all Health and Safety regulatory requirements through inspections and training.
16. Participate in the Joint Health and Safety Committee.
17. Ensure a safe environment and provide security to tenants, visitors, contractors, service providers and the general public.
18. Ensure compliance with the Fire Code, by conducting fire drills, establishing, and maintaining fire safety and emergency evacuation plans and maintaining emergency equipment in good working order.
19. Investigate and follow up on cases of personal injury, workplace accidents or property damage by completing an accident report, incident reports and Form 7, and provides pertinent information to insurance adjusters, W.S.I.B. and legal counsel.
20. Interview, train, direct, motivate and evaluate bargaining unit staff and summer student employees.
21. Provide client service by resolving maintenance complaints, responding to enquiries by taking appropriate action including site visits, office interviews, etc.
22. Coordinate and supervise the implementation of the GSHO preventative maintenance program.
23. Defend GSHO’s position in Landlord and Tenant Board hearings for maintenance applications made by tenants.
24. Ensure compliance with maintenance processes and policies to ensure consistent application of rules and regulations.
25. Participate in the management on call rotation after office hours.
26. Respond to major emergencies after office hours.
27. Develop and maintain a thorough working knowledge of CGS’s Safety Manual and the applicable Provincial Legislation listed therein.
28. Perform other related duties as required.

Note: The above duties are representative of a typical position and are not to be construed as all inclusive.

Qualifications

Education and Training:

• College Diploma in a related discipline (e.g., business administration, carpentry and renovation techniques, pre-trades) from a recognized Community College with Canadian accreditation.
• Licenced in a related maintenance construction trade (electrical, plumbing, heating, air conditioning) would be considered an asset.
• Additional education initiatives to update and expand competencies.

Experience:

• Minimum of five (5) years of related building maintenance experience, two (2) of which should be in the supervision of general maintenance of facilities and equipment. Supervisory experience in a unionized environment considered an asset.
• Demonstrate practical abilities and general maintenance and working knowledge of plumbing, heating, electrical and carpentry trades.
• Demonstrate supervisory and administrative skills.
• Must possess a working knowledge of the Occupational Health and Safety Act.

Knowledge Of:

• CGS’s priorities.
• Applicable legislation and related regulations.
• Current and emerging management issues within CGS as they affect the Division.
• Best practices within areas of responsibility.

Abilities To:

• Understand and meet the needs of customers.
• Set and achieve high standards for the Division.
• Create enthusiasm and motivation for employees in the Division.
• Balance conflicting demands from stakeholders.
• Manage conflict, mediate disputes, and assist in reaching consensus.

Personal Suitability:

• Mental and physical fitness to perform essential job functions.
• High tolerance to change and ambiguity.
• Confidence and enthusiasm.
• Personal commitment to address the demands of the stakeholders.

Language:

• Excellent use of English; verbally and in writing.
• French verbal skills highly desirable; written skills an asset.

Other Requirements:

• May require the use of a personal or CGS vehicle on CGS business. Must be physically capable of operating a vehicle safely, possess a valid driver’s license, have an acceptable driving record, and personal insurance coverage.
• Provide, at own cost, a Vulnerable Sector Check.

Live outside Canada or new to Canada?

The City of Greater Sudbury is dedicated to maintaining a fair, inclusive, and equitable work environment and our City welcomes qualified applicants from anywhere. To learn more about working in Canada, visit this webpage: Applicants Living Outside of Canada (greatersudbury.ca)

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