Program Co-ordinator

The Salvation Army International; Hamilton; On-site; CAD 59,000 - 88,000; Full time

Benefits offered by this job

Health benefits

Paid vacation

RRSPs

Flexible work arrangements

Job summary

The Salvation Army in Hamilton is seeking a full-time Housing Program Supervisor to lead shelter services and supervise program staff. The role ensures high-quality client service and safety, with a 40-hour work week and night shifts (10:30pm–7:00am).

Responsibilities include scheduling, crisis intervention, documentation, and coordination with social services, while upholding OH&S rules and the organization's mission.

Qualifications

• Undergraduate degree required in a related field.
• Minimum two years experience in supervision/leadership in a residential setting.
• Non-violent crisis intervention certification and CPR/First Aid would be an asset.

Responsibilities

• Supervise program staff and day-to-day shelter operations.
• Ensure safety, quality of service, and effective teamwork.
• Schedule staff to cover shifts, including holidays and sick leave.

Skills

Leadership

Team supervision

Crisis intervention

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description: Position Purpose summary

This position is a part of a collaborative management team and provides day-to-day supervision of program staff, ensuring effective teamwork, high standards of work quality and customer service excellence to meet the needs of shelter clients in a housing focus holistic manner in accordance with policies and procedures. This is a Full-Time position with 40 hours per week (subject to change) flexibility in scheduling is required. The work schedule is determined in consultation with your manager and may vary according to the requirements of responsibility. Applicable shifts include a half hour unpaid meal break. Shifts: Monday to Friday – 10:30pm to 7:00am.

Accountabilities: Service Responsibilities

• Serve as a member of the management team as relevant and required, particularly as it pertains to day-to-day delivery of services.
• Provide oversight and supervision of Program Staff and the day-to-day operations in accordance with the mission and values of The Salvation Army.
• Ensure that duties assigned are completed in an appropriate, safe, and efficient manner by the completion of their respective shifts.
• Has input and may participate in the hiring, orientating, and evaluating of staff and students.
• During shift, provide support and supervision of staff and assist with crisis intervention, diffusing conflict and problem solving as required to ensure the safety of residents and staff; responds initially to client grievances.
• Responsible for completing the scheduling of staff to ensure coverage for all vacant shifts, including sick relief, statutory holidays, and vacation coverage.
• Provide direction and support to social service staff as required.
• Chair daily shift changes to ensure proper transmission of information from one shift to another and keep records of daily shift change reports.
• Monitor and review program staff communication logs to ensure proper documentation and communication between shifts.
• Provide statistical and evaluative information to management when required.
• May provide back up support to and or assume functions at the front desk area or other program areas as needed.
• Identify staff training requirements and make recommendations regarding staff development for those supervised.
• Fully participate in Hamilton Booth Centre’s Harm Reduction Program including but not limited to: providing safer supply to residents, client centered support and education.

Health and Safety

• Responsible to work in compliance with the Ontario Health & Safety Acts and Regulations.
• Responsible to work in a manner as required by the employer and use the prescribed safety equipment.
• Ensure that proper procedures are followed in the event of a workplace injury or illness, conducting incident investigations when required.
• Participate in all Health & Safety related accidents and injury investigations.

Organizational Responsibilities

• Develop an understanding of the Mission of The Salvation Army in Canada and its implications as related to position responsibilities.
• Maintain information in confidence as required.
• Participate as an active and responsible team member in all work groups through which position responsibilities are achieved.
• Represent the organization in a professional and engaging manner.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Lead by example, by demonstrating a positive attitude, a strong work ethic and a willingness to learn and be flexible in the face of change.
• Treat the property of The Salvation Army with due care and caution.
• Participate in supervision and performance appraisal process.
• Participate in ongoing professional development and training.
• Ensure that staff are aware of emergency procedures and are prepared to implement them immediately as necessary.
• Act in the best interest of the employer at all times.

WORKING CONDITIONS

This position is considered a management position for the purposes of the Employment Standards Act of Ontario and as such is not covered by various ESA Rules, including but not limited to those related to hours of work, daily and weekly rest periods and overtime compensation. Salary is based on average minimum weekly hours of 40 per week and hours worked are compensated through the annual salary amount. The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision and Values, in a professional manner, upholding our code of conduct.

Education, Qualifications and Certifications

• Completed an undergraduate university degree in a related field.
• Minimum of two (2) years of prior related experience, including experience in a residential setting, experience in supervision, leadership, coaching, and motivating staff and working with marginalized clientele.
• Non-violent crisis intervention certification and CPR/first aid certification would be an asset or willing to obtain.
• Valid Ontario class “g” driver’s license, own vehicle and insurance required.
• Must provide an original copy of current driver’s abstract that it satisfactory to the salvation army, in its sole discretion.
• Alternative combinations of education and experience may be considered.

Experience and Skilled Knowledge Requirements

• Working knowledge of issues pertaining to homeless individuals.
• Experience and working knowledge of the homeless individuals and family’s information system.
• Working in a non-profit and unionized environment is an asset.
• Experience working with a diverse population and an ability to demonstrate a supportive, respectful, and non-judgmental approach to clients.
• Knowledge of and proven ability in linking with community resources.

Skills and Capabilities

• Strong interpersonal skills and ability to lead coach and motivate staff.
• Effectively interact with managers and staff to create a work environment that is positive and mutually supportive.
• Ability to work as part of a team and independently, when necessary, with minimal supervision.
• Must have strong organization and planning skills.
• Strong computer skills including a working knowledge of Microsoft office.
• Strong oral and written communication skills.
• Self-motivated and disciplined.
• Effective interpersonal skills: ability to manage multiple tasks and meet deadlines; ability to develop and maintain a team environment.
• Ability to undergo applicable screening and background checks successfully that are satisfactory to the salvation army, in its sole discretion (i.e., the salvation army abuse registry) and provide an original copy of a background check with vulnerable sector screening.
• Ability and willingness to develop an understanding and support for the mission and purpose of the salvation army in Canada and its implications as related to position responsibilities.

Compensation

The target hiring range for this position is $58,531.20 to $73,174.40 with a maximum of $87,817.60. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.

Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front-lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service. We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth.

If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team.

There is a place for everyone to belong at The Salvation Army.